Users Guide
February
Contents
Loading paper and specialty media
Understanding the printer menus 149
Faxing 119
Scanning 142
Saving money and the environment 230
Maintaining the scanner and the printer 239
Managing the scanner and the printer 262
Clearing jams 265
Troubleshooting
Index
Safety information
Safety information
Page
Learning about the scanner and printer
Learning about the scanner and printer
Finding information about the scanner
What are you looking for? Find it here
Selecting a location for the printer and the scanner
Other countries and regions -See the printed
Printer configurations
Understanding the ADF and scanner glass
Using the ADF
Basic functions of the scanner
Automatic Document Feeder ADF Scanner glass
Using the scanner glass
Understanding the scanner control panel
Understanding the scanner control panel
Description
Sleep button light Scanner and printer status
Indicator light Scanner and printer status
Understanding the scanner home screen
Touch
Features
Feature Description
Using the touch-screen buttons
Cartridge low
Other touch-screen buttons
Finding the IP address of the scanner
Setting up and using the home screen applications
Accessing the Embedded Web Server
Finding the IP address of the computer
Understanding the different applications
Click Settings General Settings Home screen customization
Customizing the home screen
Use
Activating the home screen applications
Setting up Forms and Favorites
Click Settings Apps Apps Management Forms and Favorites
Finding information about the home screen applications
Setting up Card Copy
Click Settings Apps Apps Management Card Copy
Using MyShortcut
Setting up Multi Send
Click Settings Apps Apps Management Multi Send
Setting up Scan to Network
Setting up ADF Card Copy
UseTo
Click Settings Apps Apps Management ADF Card Copy
Change the default output options, if necessary
Setting up Scan to Sharepoint
Using Bar Code Discovery
From the Configure page, click Add
Exporting and importing a configuration
Setting up Remote Operator Panel
Click Settings Remote Operator Panel Settings
Installing a scanner communications card in the printer
Additional scanner and printer setup
Connecting the scanner and the printer
Additional scanner and printer setup
Page
Scanner communications card connector Memory card connector
Page
Page
Available internal options
Installing internal options in the scanner
Accessing the system board
Memory cards
Page
Firmware and flash memory card connectors
Page
Installing an Internal Solutions Port
Additional scanner and printer setup Unpack the ISP kit
Thumbscrews
Page
Page
Page
Page
Page
Installing an optional card
For more information, see Accessing the system board on
Installing a memory card
Unpack the memory card
Notch
Ridge
Installing hardware options
Order of installation
Installing optional trays
Page
Page
Attaching cables
Ethernet port Connect the scanner to the printer
Setting up the scanner software
Installing the scanner
Organizing cables
Preparing to set up the scanner on an Ethernet network
Networking
Adding available options in the print driver
Preparing to set up the scanner on a wireless network
Connecting the scanner using the Wireless Setup Wizard
Network/Ports Active NIC Auto Submit
Click Settings Network/Ports Wireless
For Windows users
Printing a menu settings
Verifying printer setup
Setting up serial printing
Reports Menu Settings
Printing a network setup
Reports Network Setup
Loading paper and specialty media
Setting the paper size and type
Configuring Universal paper settings
Loading the 550‑sheet tray
Page
Page
One ‑sided printing
One ‑sided printing Two ‑sided printing
Page
Page
Loading A5‑size paper
Pull out the tray Adjust the width and length guides
Loading the 2100‑sheet tray
Pull up and slide the width guide to the position for A5
Page
Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper
Page
Page
ABC
Page
Loading the multipurpose feeder
Pull down the multipurpose feeder door
LTR Exec B5
Page
Two ‑sided duplex printing
Loading business cards into the ADF
Move the ADF guides to the A8 paper size position
Click Settings Paper Menu
Linking and unlinking trays
Linking and unlinking trays
Assigning a custom paper type name
Click Settings Paper Menu Custom Names
Creating a custom name for a paper type
From the scanner home screen, navigate to
Tips on using envelopes
Using specialty media
Tips on using card stock
Paper and specialty media guide
Tips on using transparencies
Tips on using labels
Tips on using letterhead
Source Printing Printable side Paper orientation
Paper characteristics
Paper guidelines
Selecting paper
Using recycled paper and other office papers
Selecting preprinted forms and letterhead
Storing paper
Unacceptable paper examples
Scanner
Supported paper sizes, types, and weights
Supported paper sizes
Paper size
Printer
Paper and specialty media guide
Output Options
Supported paper types and weights
Printer engine supports 60-176‑g/m216-47‑lb paper weights
Paper type
60-90 g/m
Paper labels Pharmacy labels Transparencies
Plain Paper 90-176 g/m
Card Stock 163 g/m
Letterhead 90-176 g/m
Bond 90-176 g/m
Envelope 105 g/m
Preprinted 90-176 g/m
Printing forms and documents
Adjusting toner darkness
Printing
Printing forms
Printing from a flash drive or mobile device
Click Settings Print Settings Quality Menu
Settings Print Settings Quality Menu
Printing from a flash drive
Supported flash drives and file types
Storing print jobs in the scanner
Printing confidential and other held jobs
Printing from a mobile device
Recommended flash drives File type
Printing confidential and other held jobs
Canceling a print job
Printing information pages
Canceling a print job from the computer
Printing 100
Making copies
Copying using the ADF
Copying
Making a quick copy
Copying on specialty media
Copying using the scanner glass
Copying film photos
Copying on transparencies
Copying on letterhead
Customizing copy settings
Making copies using paper from a selected tray
Copying to a different size
Copy Copy from Mixed Sizes Copy to Auto Size Match Copy It
Copying different paper sizes
Copying on both sides of the paper duplexing
Copy Copy from Mixed Sizes Copy to Letter Copy It
Adjusting copy quality
Reducing or enlarging copies
Collating copies
Placing separator sheets between copies
Collated Not collated
Copy Advanced Options Separator Sheets
Copying multiple pages onto a single sheet
Creating a custom copy job
Between Copies Between Jobs Between Pages Off
Placing information on copies
Placing a header or footer on pages
Placing an overlay message on each
Understanding the copy options
Canceling a copy job
Canceling a copy job while pages are being printed
Copy from
Darkness
Content
Scale
Sides Duplex
Using the advanced options
Save As Shortcut
Configuring e‑mail settings
Setting up the printer to e-mail
Setting up the e-mail function
Click Settings E-mail/FTP Settings E-mail Settings
Click Settings
Creating an e-mail shortcut using the Embedded Web Server
Creating an e-mail shortcut using the scanner control panel
Creating an e-mail shortcut
Sending an e‑mail using the address book
Sending an e-mail using the touch screen
Sending an e‑mail using a shortcut number
Mailing a document
Changing the output file type
Customizing e-mail settings
Adding e-mail subject and message information
Mail Recipients type the e‑mail address Done Send as
Canceling an e-mail
Understanding the e-mail options
Send As
Mailing 117
Setup
Scan Preview
Mailing 118
Setting up the scanner to fax
Faxing
Faxing 119
Using the Embedded Web Server for fax setup
Initial fax setup
Using the scanner control panel for fax setup
Click Settings Fax Settings Analog Fax Setup
Scenario 1 Standard telephone line
Tips for this setup
Choosing a fax connection
To connect
Faxing 122
Connected to the same telephone wall jack To connect
Faxing 123
Connected to different wall jacks To connect
Faxing 124
Scenario 2 Digital Subscriber Line DSL
Faxing 125
Scenario 3 VoIP telephone service
Faxing 126
Setup 1 Scanner is connected directly to a cable modem
Faxing 127
Faxing 128
Connecting the scanner to a non‑RJ‑11 wall jack
Part name Part number Lexmark adapter plug 40X8519
Connecting the scanner to a wall jack in Germany
Page
Setting the date and time
Connecting to a distinctive ring service
Setting the outgoing fax or station name and number
Settings Fax Settings Analog Fax Setup
Click Settings Security Set Date and Time
Configuring the scanner to observe daylight saving time
Sending a fax using the touch screen
Sending a fax
Sending a fax using the computer
Sending a fax using shortcuts
Fax Search
Sending a fax using the address book
Sending a fax at a scheduled time
Touch Done Fax It
Creating shortcuts
Creating a fax destination shortcut using the touch screen
Click Settings Manage Shortcuts Fax Shortcut Setup
Faxing 136
Making a fax lighter or darker
Customizing fax settings
Changing the fax resolution
Viewing a fax log
Holding and forwarding faxes
Canceling an outgoing fax
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Holding faxes
Forwarding a fax
Click Settings Fax Settings
Understanding the fax options
Off Always On Manual Scheduled
Delayed Send
Faxing 140
This option lets you send a fax at a later time or date
Faxing 141
Scanning
Using Scan to Network
Creating an FTP shortcut using the Embedded Web Server
Scanning to an FTP address
Under Other Settings, click Manage Shortcuts
Creating an FTP shortcut using the scanner control panel
Scanning to an FTP address using the scanner control panel
Click FTP Shortcut Setup
Scanning to an FTP address using a shortcut number
Scanning to an FTP using the address book
Scanning 144
Scanning 145
Scanning to a computer using the Embedded Web Server
Scanning to a computer or to a flash drive
Click Scan Profile Create Scan Profile
Setting up Scan to Computer
Understanding the scan options
Scanning to a flash drive
Scanning 147
This option lets you type a file name for the scan image
Setup
Understanding the printer m enus
Menus list
Understanding the printer menus 149
Supplies menu
Default Source menu
Configure MP menu
Paper menu
Tray x Size
Paper Size/Type menu
Understanding the printer menus 151
Tray x Type
Understanding the printer menus 152
MP Feeder Size
MP Feeder Type
Manual Paper Type
Understanding the printer menus 153
Manual Paper Size
Manual Envelope Size
Substitute Size menu
Paper Texture menu
Understanding the printer menus 154
Understanding the printer menus 155
Paper Weight menu
Understanding the printer menus 156
Understanding the printer menus 157
Paper Loading menu
Understanding the printer menus 158
Understanding the printer menus 159
Custom Types menu
Custom Names menu
Use Custom Name
Understanding the printer menus 160
Custom Scan Sizes menu
Custom Bin Names menu
Custom Scan Size
Universal Setup menu
Bin Setup menu
Understanding the printer menus 161
Overflow Bin
Configure Bins
Understanding the printer menus 162
Assign Type/Bin
Understanding the printer menus 163
Reports menu
Reports menu
Menu item Description
Standard Network or Network x menu
Network/Ports menu
Active NIC menu
Understanding the printer menus 164
Network Buffer
NPA Mode
Understanding the printer menus 165
Job Buffering
To access the menu, navigate to either of the following
Network Card menu
Understanding the printer menus 166
TCP/IP menu
Understanding the printer menus 167
To access the menu, navigate to any of the following
IPv6 menu
Understanding the printer menus 168
Network/Ports Network x Network x Setup Wireless
Wireless menu
To access the menu, navigate to
Understanding the printer menus 169
AppleTalk menu
Standard USB menu
Understanding the printer menus 170
ENA Address
Understanding the printer menus 171
USB Buffer
ENA Netmask
ENA Gateway
Parallel x menu
Understanding the printer menus 172
Parallel Buffer
Advanced Status
Parallel Mode
Understanding the printer menus 173
Protocol
Serial x menu
Understanding the printer menus 174
Understanding the printer menus 175
Serial Buffer
Robust XON
Smtp Setup menu
Understanding the printer menus 176
Menu item Baud
Edit Security Setups menu
Security menu
Understanding the printer menus 177
Miscellaneous Security Settings menu
Understanding the printer menus 178
Confidential Print menu
Understanding the printer menus 179
Erase Temporary Data Files menu
Understanding the printer menus 180
Security Audit Log menu
Set Date and Time menu
Understanding the printer menus 181
Enable Authentication
Custom Time Zone Setup
Enable NTP
Understanding the printer menus 182
Settings menu
General Settings menu
Understanding the printer menus 183
Understanding the printer menus 184
Understanding the printer menus 185
Scan to PC Port Range
Displayed Information
Date Format
Understanding the printer menus 186
Home screen customization
Time Format
Understanding the printer menus 187
Alarms
Timeouts
Understanding the printer menus 188
Error Recovery
Print Recovery
Understanding the printer menus 189
Copy Settings menu
Understanding the printer menus 190
Understanding the printer menus 191
Understanding the printer menus 192
Understanding the printer menus 193
Understanding the printer menus 194
Fax Settings menu
Fax Mode Analog Fax Setup menu
Understanding the printer menus 195
Resolution
Understanding the printer menus 196
Fax Cover
Understanding the printer menus 197
Dial Prefix
Understanding the printer menus 198
Understanding the printer menus 199
Understanding the printer menus 200
Understanding the printer menus 201
Understanding the printer menus 202
Understanding the printer menus 203
‑mail Settings menu
‑mail Server Setup
Format
Understanding the printer menus 204
Color
Orientation
Understanding the printer menus 205
Text Default
Text/Photo Default
Jpeg Quality
‑mail images sent as
Photo Default
Understanding the printer menus 206
Use Multi ‑Page Tiff
Understanding the printer menus 207
Color Balance
FTP Settings menu
Understanding the printer menus 208
Use cc/bcc
Understanding the printer menus 209
Understanding the printer menus 210
FTP bit Depth
File Name
Understanding the printer menus 211
Scan Settings
Flash Drive menu
Understanding the printer menus 212
Understanding the printer menus 213
Understanding the printer menus 214
Print Settings
Understanding the printer menus 215
Paper Saver Orientation
Understanding the printer menus 216
Paper Saver Ordering
Paper Saver Border
Print Settings
Setup menu
Understanding the printer menus 217
Resource Save
Finishing menu
Understanding the printer menus 218
Print All Order
Understanding the printer menus 219
Separator Source
Quality menu
Understanding the printer menus 220
Job Accounting menu
Understanding the printer menus 221
Understanding the printer menus 222
Utilities menu
Understanding the printer menus 223
XPS menu
PostScript menu
Understanding the printer menus 224
PCL Emul menu
Understanding the printer menus 225
Understanding the printer menus 226
Tray Renumber
Html menu
Understanding the printer menus 227
Image menu
Understanding the printer menus 228
Help menu
Understanding the printer menus 229
Saving paper and toner
Using recycled paper
Saving money and the environment
Conserving supplies
Reducing printer noise
Using Eco‑Mode
Saving energy
Check your first draft for accuracy
Settings General Settings Timeouts Sleep Mode
Adjusting Sleep mode
Click Settings General Settings Timeouts
Saving money and the environment 232
Settings General Settings
Adjusting the brightness of the display
Click Settings General Settings
Recycling
Recycling Lexmark packaging
Returning Lexmark cartridges for reuse or recycling
Saving money and the environment 234
Erasing volatile memory
Securing the printer
Statement of Volatility
Disposing of a printer or scanner hard drive
Erasing non‑volatile memory
Touch Wipe All Settings
Touch Back Exit Config Menu
Erasing scanner hard disk memory
Using the scanner control panel
Configuring scanner hard disk encryption
Using the Embedded Web Server
Click Settings Security Disk Encryption
Finding printer security information
Securing the printer 238
Maintaining the scanner and the printer
Cleaning the printer
Cleaning the exterior of the scanner
Maintaining the scanner and the printer 239
Maintaining the scanner and the printer 240
Cleaning the scanner glass
Cleaning the ADF glass
White underside of the scanner cover
Cleaning the ADF parts
Two rollers that do not rotate freely
Six rollers that rotate freely
Page
Six rollers that do not rotate freely
Cleaning the touch screen
Checking the status of supplies
Emptying the hole punch box
Storing supplies
Maintaining the scanner and the printer 246
Ordering supplies
Using genuine Lexmark parts and supplies
Ordering a cleaning kit
Estimated number of remaining pages
Ordering toner cartridges
Ordering printer supplies
Ordering a separator pad
Maintaining the scanner and the printer 248
Maintaining the scanner and the printer 249
Ordering a maintenance kit
Fuser maintenance kit type Part number
Worldwide
Ordering staple cartridges
Fuser maintenance kit type Part number Roller kit
Ordering an imaging unit
Maintaining the scanner and the printer 250
Replacing supplies
Replacing the separator pad
Maintaining the scanner and the printer 251
Replacing the toner cartridge
Page
Replacing the imaging unit
Page
Page
Replacing a staple cartridge
Moving the scanner and the printer
Moving the scanner
Before moving the scanner
Maintaining the scanner and the printer 259
Moving the scanner to another location
Shipping the scanner
Lock Scanner Head
Moving the printer
Before moving the printer
Maintaining the scanner and the printer 260
Moving the printer to another location
Shipping the printer
Managing the scanner and the printer
Finding advanced networking and administrator information
Setting up e‑mail alerts
Checking the virtual display
Click Settings Print Settings Supply Notifications
Notification Description
Restoring factory default settings
Managing the scanner and the printer 264
Load paper properly
Clearing jams
Avoiding jams
Clearing jams 265
Allow the paper to enter the optional mailbox bins properly
Understanding jam messages and locations
Use recommended paper
Clearing jams 268
Jam location Printer message What to do
Clearing jams 269
‑page jam, lift front cover to remove cartridge
Clearing jams 270
Page
‑page jam, open upper rear door
‑page jam, open upper and lower rear door
Page
‑page jam, remove standard bin jam
‑page jam, remove tray 1 to clear duplex
Pull out the tray
Page
‑page jam, open tray x
Clearing jams 277
‑page jam, clear manual feeder
Clearing jams 278
Page
Page
Page
Page
Page
Page
Page
Clearing jams 286
‑page jam, open automatic feeder top cover 28y.xx
Clearing jams 287
Understanding the printer messages
Troubleshooting
Indicator light is blinking
Cartridge, imaging unit mismatch 41.xy
Change paper source to custom string load orientation
Cartridge nearly low 88.xy
Cartridge very low, x estimated pages remain 88.xy
Change paper source to custom type name load orientation
Close finisher side door
Check tray x connection
Close door or insert cartridge
Close front door
Disk full, scan job canceled
Close top access cover
Configuration change, some held jobs were not restored
Complex page, some data may not have printed
Fax partition inoperative. Contact system administrator
Error reading USB drive. Remove USB
Error reading USB hub. Remove hub
Disk must be formatted for use in this device
Imaging unit low 84.xy
Fax Station Name not set up. Contact system administrator
Fax Station Number not set up. Contact system administrator
Imaging unit nearly low 84.xy
Insert hole punch box
Install bin
Incorrect paper size, open paper source
Insert staple cartridge
Insufficient memory, some held jobs will not be restored
Install Tray
Insufficient memory to support Resource Save feature
Insufficient memory for Flash Memory Defragment operation
Load paper source with custom type name paper orientation
Troubleshooting 296
Load paper source with custom string paper orientation
Load paper source with paper size paper orientation
Load Manual Feeder with custom type name paper orientation
Troubleshooting 297
Load Manual Feeder with custom string paper orientation
Load Manual Feeder with paper size paper orientation
Troubleshooting 298
No analog phone line connected to modem, fax is disabled
Network x software error
Memory full, cannot send faxes
Non‑Lexmark supply type, see User’s Guide 33.xy
Parallel port x disabled
Troubleshooting 299
Not enough free space in flash memory for resources
Troubleshooting 300
Reattach bins x y
Reinstall missing or unresponsive imaging unit 31.xy
Reinstall missing or unresponsive cartridge 31.xy
Reinstall missing or unresponsive fuser 31.xy
Remove defective disk
Remove paper from standard output bin
Remove paper from bin
Remove paper from linked set bin name
Replace all originals if restarting job
Replace imaging unit, 0 estimated pages remain 84.xy
Replace maintenance kit, 0 estimated pages remain 80.xy
Troubleshooting 303
Replace jammed originals if restarting job
Replace separator pad
Replace missing fuser 31.xy
Replace roller kit 81.xy
Replace unsupported cartridge 32.xy
Scan document too long
Restore held jobs?
Scanner disabled by admin
Scanner automatic feeder cover open
Serial port x disabled
Scanner maintenance required soon, use ADF Kit
Serial option x error
Some held jobs were not restored
Too many disks installed
Standard network software error
Standard USB port disabled
Supply needed to complete job
Too many trays attached
Too many flash options installed
Unsupported camera mode, unplug camera and change mode
Tray x paper size unsupported
Weblink server not set up. Contact system administrator
Solving printer problems
USB port x disabled
Basic printer problems
Troubleshooting 310
Scanner display is blank
Hardware and internal option problems
Troubleshooting 311
Cannot detect internal option
Internal Solutions Port does not operate correctly
Troubleshooting 312
Internal print server does not operate correctly
Action Yes Step Problem is solved Go to step
Tray problems
Troubleshooting 313
Step Problem is solved. Go to step
Settings General Settings Print Recovery
Paper feed problems
Troubleshooting 314
USB/Parallel interface card does not operate correctly
Paper frequently jams
Troubleshooting 315
Action Yes Step Go to step Problem is solved
Paper jam message remains after jam is cleared
Troubleshooting 316
Solving print problems
Printing problems
Confidential and other held jobs do not print
Envelope seals when printing
Error message about reading the flash drive appears
Troubleshooting 317
Troubleshooting 318
Incorrect characters print
Job prints from the wrong tray or on the wrong paper
Printing slows down
Troubleshooting 319
Large jobs do not collate
Click File Print Advanced Print As Image OK OK
Troubleshooting 320
Print jobs do not print
Troubleshooting 321
Print job takes longer than expected
Settings General Settings Print Recovery Page Protect Off
Tray linking does not work
Settings General Settings Timeouts
Print quality problems
Troubleshooting 323
Unexpected page breaks occur
Clipped pages or images
Reports Print Fonts Touch PCL Fonts or PostScript Fonts
Troubleshooting 325
Compressed images appear on prints
Troubleshooting 326
Gray background on prints
Troubleshooting 327
Horizontal voids appear on prints
Troubleshooting 328
Incorrect margins on prints
Troubleshooting 329
Paper curl
Printer is printing blank pages
Troubleshooting 330
Printer is printing solid black pages
Troubleshooting 331
Print irregularities
Troubleshooting 332
Print is too dark
Troubleshooting 333
Troubleshooting 334
Print is too light
Troubleshooting 335
Repeating defects appear on prints
Troubleshooting 336
Shadow images appear on prints
Skewed print
Troubleshooting 337
Streaked horizontal lines appear on prints
Troubleshooting 338
Streaked vertical lines appear on prints
Troubleshooting 339
Toner fog or background shading appears on prints
Troubleshooting 340
Toner rubs off
Toner specks appear on prints
Uneven print density
Troubleshooting 341
Transparency print quality is poor
Vertical voids appear on prints
Troubleshooting 342
Copier does not respond
Solving copy problems
Troubleshooting 343
Partial document or photo copies
Troubleshooting 344
Poor copy quality
Troubleshooting 345
Advanced Options Advanced Imaging
Scanner unit does not close
Solving fax problems
Troubleshooting 346
Caller ID is not shown
Troubleshooting 347
Cannot send or receive a fax
Troubleshooting 348
Troubleshooting 349
Can receive but not send faxes
Troubleshooting 350
Click Settings Fax Settings Analog Fax Setup
Can send but cannot receive faxes
Received fax has poor print quality
Troubleshooting 351
Settings General Settings Run initial setup Yes
Submit
Solving scanner problems
Troubleshooting 352
Troubleshooting 353
Cannot scan from a computer
Partial document or photo scans
Troubleshooting 354
Poor scanned image quality
Step Change the file name. Go to step
Troubleshooting 355
Scan job was not successful
Existing file check box
Troubleshooting 356
Scanning takes too long or freezes the computer
Scanner does not respond
Troubleshooting 357
Troubleshooting 358
Solving home screen application problems
An application error has occurred
Click Settings Apps Apps Management System tab Log
Tech Library
Troubleshooting 359
Contacting customer support
Mail
Troubleshooting 360
Live chat
Product information
Edition notice
Lexmark International, Inc All rights reserved
Trademarks
362
Noise emission levels
Modular component notice
Licensing notices
363
Temperature information
364
Laser advisory label
Power consumption
Laser notice
365
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
366
Regulatory notices for telecommunication terminal equipment
European Community EC directives conformity
Radio interference notice
367
368
Using this product in Switzerland
369
Verwendung dieses Produkts in der Schweiz
Regulatory notices for wireless products
Utilisation de ce produit en Suisse
Uso del prodotto in Svizzera
Exposure to radio frequency radiation
Industry Canada Canada
371
372
373
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
Statement of Limited Warranty
374
Extent of limited warranty
375
Patent acknowledgment
376
Index
Symbols
2100‑sheet tray loading 69 550‑sheet tray installing
Numerics
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FTP
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