Troubleshooting, Licence | Samsung HW-J6011R/XE, HW-J6010R/XE

TROUBLESHOOTING

Before seeking assistance, check the following.

The unit will not turn on.

Is the power cord plugged into the outlet?

➮Connect the power plug to the outlet.

A function does not work when the button is pressed.

Is there static electricity in the air?

➮Disconnect the power plug and connect it again.

Sound is not produced.

Is the Mute function on?

➮Press the (Mute) button to cancel the function. Is the volume set to minimum?

➮Adjust the Volume.

The remote control does not work.

Is the battery drained?

➮Replace with new battery.

Is the distance between the remote control and Soundbar main unit too far?

➮Move the remote control closer to the Soundbar main unit.

The TV SoundConnect (TV pairing) failed.

Does your TV support TV SoundConnect?

➮TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.

Is your TV firmware the latest version?

➮Update your TV with the latest firmware. Does an error occur when connecting?

➮Contact the Samsung Call Centre.

➮Reset TV SoundConnect and connect again. To reset the TV SoundConnect connection, press and hold the & button for 5 seconds.

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

This issue can occur if the subwoofer is not connected to the Soundbar main unit.

➮Try to connect your subwoofer again. See page 5.

LICENCE

Manufactured under licence from Dolby Laboratories. Dolby, Dolby Audio and the double-D symbol are trademarks of Dolby Laboratories.

For DTS patents, see http://patents.dts.com. Manufactured under licence from DTS Licencing Limited. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS 2.0 Channel is a trademark of DTS, Inc. © DTS, Inc. All Rights Reserved.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licencing LLC in the United States and other countries.

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HW-J6011R/XE, HW-J6010R/XE specifications

The Samsung HW-J6000 series of soundbars, including models HW-J6000R/EN, HW-J6000R/ZF, HW-J6001R/EN, HW-J6010R/XE, and HW-J6001R/XN, deliver exceptional audio performance that enhances your home entertainment experience. Designed to complement modern TVs, these soundbars combine sleek aesthetics with cutting-edge sound technologies.

One of the standout features of the HW-J6000 series is its multi-speaker setup, which enables an immersive surround sound experience. With built-in speakers and a dedicated subwoofer, these soundbars create rich, deep bass and clear high frequencies, bringing movies, music, and games to life. The powerful audio performance is backed by Samsung's proprietary technologies, such as Crystal Clear Sound, which ensures that dialogue is crisp and music is vibrant.

Another significant technology found in the HW-J6000 series is the TV Sound Connect feature, allowing users to easily connect their soundbar to a compatible Samsung TV via Bluetooth. This wireless connectivity eliminates the clutter of cables and simplifies the setup process while maintaining high-quality audio streaming.

Moreover, the HW-J6000 series supports multiple audio formats, including Dolby Digital, which enhances the overall sound experience. The soundbar's adaptive sound technology automatically analyzes the content being played and optimizes audio settings for optimal performance, ensuring that users enjoy the best sound quality regardless of what they are watching.

The sleek design of the HW-J6000 series also deserves a mention. With a slim profile and minimalist design, these soundbars can be mounted on the wall or placed on a TV stand without overpowering your home décor. The stylish finish complements modern TVs and adds an elegant touch to your entertainment space.

Additionally, the HW-J6000 series features a variety of sound modes, including Surround mode, which creates an expansive sound field for an immersive listening experience, and Smart mode, which automatically adjusts sound settings based on your environment.

Overall, the Samsung HW-J6000 series soundbars offer a perfect combination of advanced audio technologies, sleek design, and user-friendly features, making them an excellent choice for anyone looking to enhance their home entertainment setup. Whether you're a movie buff, a gaming enthusiast, or a music lover, these soundbars provide the audio performance you need to elevate your experience.

Samsung HW-J6011R/XE Troubleshooting, Licence, Sound is not produced Is the Mute function on?

Models: HW-J6011R/XE HW-J6010R/XE