troubleshooting
Before requesting service, please check the following.
Symptom | Check |
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The unit will not turn on. | • Is the power cord plugged into | • Connect the power plug to the | |||||
| the outlet? | outlet. |
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A function does not work when the | • Is there static electricity in the | • Disconnect the power plug and | |||||
button is pressed. | air? | connect it again. | |||||
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Sound is not produced. | • Is the unit properly connected | • Connect it correctly. | |||||
| to your TV? | • Press the Mute button to | |||||
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| • Is the Mute function on? | cancel the function. | |||||
| • Is the volume set to minimum? | • Adjust the volume. | |||||
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The Picture does not appear on a TV | • Is the TV connected properly? | • Connect it correctly. | |||||
when the function is selected. |
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The remote control does not work. | • Are the batteries drained? | • Replace with new batteries. | |||||
| • Is the distance between remote | • Move closer to the unit. | |||||
| control and main unit too far? |
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The sound from the left/right | • Are the left/right audio output | • Check the left/right channel and | |||||
channels are reversed. | cables from the TV connected | connect it/them correctly. | |||||
| properly? |
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The SoundShare (TV pairing) failed. | • Does your TV support | • SoundShare is supported by | |||||
| SoundShare? | some Samsung TVs released | |||||
| • Is your TV firmware the latest | after 2013. Check your TV to | |||||
| see if it supports SoundShare. | ||||||
| version? | ||||||
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| • Does an error occur when | • Update your TV with the latest | |||||
| firmware. |
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| connecting? |
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| • Reset the TV MODE and | • Contact the call center. | |||||
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| connect again. | • Press |
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| button for 5 seconds |
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| to reset the product. | |||||
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gEnG eshootin ●troubl
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