ITP-5112L IP phone User Guide
TROUBLESHOOTING
This section describes the problems that may occur while the phone is used and the troubleshooting of the problems. Check the following cases before contacting a service center.
Please, contact the service center for troubles not solved with the following solutions.
The phone is connected, but the phone is not booted.
-Check if the cables are properly connected to the phone.
▶- Check if a power adapter suitable for the phone(included in the package) is connected.
-Pull out the plug of the phone’s power adapter and plug in again after 10 seconds.
The phone is booted, but the phone does not work.
-When more than one device(phone or PC) has the same IP address, ‘IP conflict’ is displayed on the screen of the phone. Contact the
▶system operator.
-When more than one phone has the same ID, ‘IP conflict’ is, also, displayed on the screen of the phone. Contact the system operator.
When you pick up the handset or press the [Speaker] button, you cannot hear the dial tone.
-Check if the power adapter and various cables are properly connected to the phone.
-Check if the network environment such as IP address of the phone is properly configured. (See ‘navigation menu’ Æ ‘setting’
▶Æ ‘8. network info’.)
-With the ‘ping’ command in the computer connected to the phone, check if the IP address of the phone is available. If the address is duplicated, contact the system operator to get a new, available IP address for the phone.
Nothing is displayed on the LCD screen while the phone is used.
Check if the phone line is properly connected to
▶the phone line connection port of the phone. (See the ‘Installing the Phone’ of ‘BEFORE USE’ in this Guide).
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