Samsung ITP-5112L

ITP-5112L IP phone User Guide

This section describes the problems that may occur while the phone is used and the

troubleshooting of the problems. Check the following cases before contacting a service

center.

Please, contact the service center for troubles not solved with the following solutions.

The phone is connected,

but the phone is not

booted. ▶

- Check if the cables are properly connected to

the phone.

- Check if a power adapter suitable for the

phone(included in the package) is connected.

- Pull out the plug of the phone’s power adapter

and plug in again after 10 seconds.

The phone is booted,

but the phone does not

work. ▶

- When more than one device(phone or PC) has

the same IP address, ‘IP conflict’ is displayed

on the screen of the phone. Contact the

system operator.

- When more than one phone has the same ID,

‘IP conflict’ is, also, displayed on the screen of

the phone. Contact the system operator.

When you pick up the

handset or press the

[Speaker] button, you

cannot hear the dial

tone.

▶

- Check if the power adapter and various cables

are properly connected to the phone.

- Check if the network environment such as IP

address of the phone is properly configured.

(See ‘navigation menu’ Æ ‘setting’

Æ ‘8. network info’.)

- With the ‘ping’ command in the computer

connected to the phone, check if the IP

address of the phone is available. If the

address is duplicated, contact the system

operator to get a new, available IP address for

the phone.

Nothing is displayed on

the LCD screen while

the phone is used. ▶

Check if the phone line is properly connected to

the phone line connection port of the phone.

(See the ‘Installing the Phone’ of ‘BEFORE

USE’ in this Guide).