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故障排除指南

Samsung 客户服务中心联系之前的要求

――致电三星客服中心前,请按照以下说明检测您的产品。如果问题依然存在,请联 系三星客服中心。

检测产品

使用产品检测功能检查您的产品是否正常工作。

如果屏幕无图像显示,且电源指示灯仍然闪烁,即使本产品已正确连接到 PC 时也是 如此,请执行自诊断测试。

1关闭 PC 和产品的电源。

2拔下本产品的缆线。

3打开本产品电源。

4如果显示检测信号线消息,表示本产品正常工作。

――如果屏幕仍然无图像,请检查 PC 系统、视频控制器和缆线。

检查分辨率和刷新频率

对于超过支持分辨率的模式(请参阅标准信号模式表),非最佳模式消息会短暂显 示。

――根据计算机的系统设置和缆线的不同,显示的分辨率也可能不同。

检查以下各项。

安装问题(PC 模式)

屏幕不断启动和关闭。

检查本产品和 PC 之间是否已正确连接缆线,且连接器已稳固锁定到位。

使用 HDMI HDMI-DVI缆线连接产品与 PC 时,屏幕四周出现空白区域。 屏幕上出现的空白区域不是由产品造成的。

屏幕上的空白区域是由 PC 或显卡造成的。要解决此问题,请调整显卡 HDMI DVI 设置中的屏幕尺寸。

如果显卡设置菜单中没有调节屏幕大小的选项,请将显卡驱动程序更新至最新版 本。

(有关调节屏幕设置的更多详细信息,请咨询显卡或计算机制造商。)

屏幕问题

电源 LED 不亮。屏幕无法开启。 检查是否已正确连接电源线。

显示检测信号线消息。

检查是否已正确连接本产品的缆线。 检查与产品连接的设备是否通电。

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Samsung LC34H890WJUXEN manual 故障排除指南, Samsung 客户服务中心联系之前的要求, 检测产品, 检查分辨率和刷新频率, 检查以下各项。

LC34H890WJUXEN specifications

The Samsung LC34H890WJUXXE and LC34H890WJUXEN are impressive ultrawide monitors designed to enhance productivity, gaming, and multimedia experiences. One of the standout features of these monitors is their 34-inch curved display, which immerses users in a wide field of view. With a 21:9 aspect ratio and a resolution of 3440 x 1440 pixels, these monitors deliver stunning visuals that make it easy to multitask, whether you’re working on spreadsheets, editing videos, or gaming.

The curvature of the screen, rated at 1800R, helps to reduce eye strain and provides a more natural viewing experience, allowing users to maintain focus without constant adjustments. By bringing the edges of the screen closer, the curvature also enhances the overall immersion, making it ideal for gaming and movie watching.

These monitors are equipped with Quantum Dot technology, which means they can produce a wider color spectrum and higher brightness levels. This results in vibrant colors and deep contrasts, making images pop and providing a more lifelike visual experience. Additionally, the monitors support HDR10, further enhancing dynamic range for richer colors and better detail in both shadows and highlights.

Samsung’s LC34H890WJ series also boasts a high refresh rate of up to 100Hz and a rapid response time, which ensures smooth motion during fast-paced gaming or when watching action sequences. The inclusion of AMD FreeSync technology reduces screen tearing and stuttering, offering a more fluid gaming experience.

For connectivity, the LC34H890WJ models offer multiple options, including HDMI, DisplayPort, and USB-C interfaces. The USB-C port is particularly noteworthy, as it allows for video input and charging of compatible devices, providing an all-in-one solution for laptops and smartphones.

On top of these features, the monitors encompass Samsung’s Eye Saver Mode and Flicker Free technology, which help to minimize eye fatigue during extended use, making them suitable for prolonged work sessions or gaming marathons.

The design of the LC34H890WJUXXE and LC34H890WJUXEN features a modern, sleek aesthetic with ultra-thin bezels that maximize screen real estate. The adjustable stand allows for height, tilt, and swivel adjustments, ensuring comfortable viewing angles for any user.

In summary, the Samsung LC34H890WJUXXE and LC34H890WJUXEN combine cutting-edge technology with thoughtful design, making them versatile choices for users seeking a high-quality ultrawide monitor for various applications.