5 Troubleshooting

5-1 Monitor Self-Diagnosis

•You can check if the product is working properly using the Self-Diagnosis function.

•If a blank screen is displayed and the Power LED blinks even if the product and the PC are properly connected, perform the self-diagnosis function according to the procedures below.

1.Turn the product and the PC off.

2.Separate the signal cable from the product .

3.Turn the product on.

4.If the product is working properly, the <Check Signal Cable> message appears.

In this case, if a blank screen is displayed again, make sure that there is no problem with the PC and the connection. The product is working properly.

5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

A blank screen appears / I cannot turn the product on

Is the power cord connected properly?

Check the connection status of the power cord.

 

 

Is the <Check Signal Cable> message displayed on the

Check the cable connecting the PC and the product.

screen?

If the message appears on the screen even if the cable is

 

 

properly connected, recheck the input signal by pressing the

 

/SOURCE button of the product.

 

 

Is the <Not Optimum Mode> message displayed on the

This occurs when the signal from the graphics card exceeds

screen?

the maximum resolution or the maximum frequency of the

 

product.

 

In this case, set up the appropriate resolution and the fre-

 

quency for the product.

 

 

Is a blank screen displayed and does the power LED blink at

This occurs when the power saving function is running.

a 1 second interval?

If you click the mouse or press any key, the screen will be

 

 

turned on.

 

 

The buttons on the monitor are not functioning.

Is the key lock mode enabled?

Disable the key lock mode if it is enabled.

The color is weird / The picture is displayed in black and white

Is the entire screen displayed in the same color as if viewing

Check the cable connection to the computer.

the screen through a cellophane paper?

Reinsert the graphics card into the computer completely.

 

 

Check if the <Color Effect> is set to <Off>.

 

 

Is the graphics card configured correctly?

Set up the graphics card referring to the user manual.

 

 

Troubleshooting

5-1

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Samsung LF19PPBCB/EN, LF24PPBCB/EN, LF24PPBDB/EN, LF24PPBDB/XJ manual Monitor Self-Diagnosis, Before Requesting Service
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LF24PPBCB/ZA, LF19PPBCB/XY, LF24PPBCB/EN, LF24PPBCB/XJ, LF19PPBCB/XJ specifications

The Samsung LF24PPBCB/XY and LF19PPBCB/XY are innovative display monitors designed to enhance productivity and provide an exceptional viewing experience. Both models are part of Samsung's commitment to excellence in visual technology, making them suitable for various applications, including business, educational, and personal use.

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The LF19PPBCB/XY, on the other hand, is a compact 19-inch monitor that doesn’t compromise on performance. It also features Full HD resolution, making it an excellent choice for smaller workspaces or for use as a secondary display. The monitor's compact design is paired with an Energy Star certification, underscoring Samsung's commitment to environmental responsibility by ensuring energy efficiency without sacrificing performance.

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In summary, the Samsung LF24PPBCB/XY and LF19PPBCB/XY monitors are designed to meet the demands of modern users, providing high-quality visuals, ergonomic features, and energy efficiency. They represent a perfect merger of style, functionality, and innovation in display technology.
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