11 Troubleshooting Guide

11.1.3 Check the followings.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the

 

product and PC, and ensure the connection is

 

secure.

 

("2.2 Connecting and Using a PC")

 

 

Blank spaces are found on all four sides of the

The blank spaces found on the screen have

screen when an HDMI or HDMI-DVI cable is

nothing to do with the product.

connected to the product and PC.

Blank spaces on the screen are caused by the

 

 

PC or graphics card. To resolve the problem,

 

adjust the screen size in the HDMI or DVI

 

settings for the graphics card.

 

If the graphics card settings menu does not

 

have an option to adjust the screen size,

 

update the graphics card driver to the latest

 

version.

 

(Please contact the graphics card or computer

 

manufacturer for further details about how to

 

adjust the screen settings.)

 

 

 

 

Screen issue

 

 

The power LED is off. The screen will not

Make sure that the power cord is connected.

switch on.

("2.2 Connecting and Using a PC")

 

 

 

"No Signal" is displayed on the screen (refer to

Check that the product is connected correctly

"Connecting to a PC").

with a cable

 

("2.2 Connecting and Using a PC")

 

 

 

Check that the device connected to the

 

product is powered on.

 

 

"Not Optimum Mode" is displayed.

This message is displayed when a signal from

 

the graphics card exceeds the product's

 

maximum resolution and frequency.

 

 

 

Refer to the Standard Signal Mode Table and

 

set the maximum resolution and frequency

 

according to the product specifications.

 

 

The images on the screen look distorted.

Check the cable connection to the product

 

("2.2 Connecting and Using a PC")

 

 

11 Troubleshooting Guide 189

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Samsung LH46UEAPLGC/EN, LH40DEPLGC/EN, LH46DEPLGC/EN manual Check the followings, Installation issue PC mode, Screen issue

LH55MEPLGC/NG, LH55UEPLGC/XY, LH46UEPLGC/ZA, LH55UEPLGC/XJ, LH40MEPLGC/EN specifications

Samsung has established itself as a leader in display technology with its innovative line of commercial displays, including models such as the LH46MEBPLGC/EN, LH40MEBPLGC/XY, LH46UEPLGC/NG, and the LH32MEBPLGC/NG. These displays are designed to meet the demanding needs of various industries, from retail to transportation, providing impactful visual communication solutions.

The Samsung LH46MEBPLGC/EN features a 46-inch Full HD display that offers stunning 1920x1080 resolution, ensuring sharp and vibrant imagery. Its 24/7 operation capability is ideal for environments that require continuous usage, such as airports and shopping malls. The display boasts an ultra-narrow bezel, allowing for a seamless viewing experience when used in video walls.

Similarly, the LH40MEBPLGC/XY offers a smaller 40-inch screen while maintaining the same Full HD resolution and exceptional picture quality. This model is particularly popular in settings with limited space where clear communication is essential, delivering messages with clarity and depth.

Advancing further, the LH46UEPLGC/NG incorporates UHD (Ultra High Definition) resolution, elevating the viewing experience with four times the detail of standard Full HD displays. The increased pixel density makes it perfect for showcasing intricate details, making it suitable for high-end retail displays or informational kiosks where visual fidelity is paramount.

The LH32MEBPLGC/NG is designed for versatility and convenience, presenting a compact 32-inch display that is perfect for digital signage and information stands. With similar capabilities to its larger counterparts, this model strikes a balance between size and function, suitable for various applications from corporate environments to educational settings.

Each of these Samsung displays is equipped with Smart Signage Platform (SSSP) technology, enabling users to create, manage, and distribute content effectively without the need for additional external media players. This feature not only simplifies content management but also enhances operational efficiency.

The unique characteristics of these models include high brightness levels, ensuring visibility even in bright environments, and advanced heat management technology, which contributes to their durability and longevity. Additionally, their compatibility with various media formats allows for flexible content delivery, adapting to the needs of diverse users.

Together, the Samsung LH series displays are exemplary choices for those seeking reliable, high-quality, and feature-rich signage solutions in a variety of commercial settings.