9Troubleshooting Guide

9.1Requirements Before Contacting Samsung Customer Service Center

9.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1

2

3

4

Power off both the PC and product.

Disconnect the cables from the product.

Power on the product.

If the message Check Signal Cable appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

9.1.2 Checking the Resolution and Frequency

For a mode that exceeds the supported resolution (refer to "10.3 Standard Signal Mode Table"), the message Not Optimum Mode will appear for a short time.

9.1.3 Check the following.

Installation issue (PC mode)

Issues

Solutions

 

 

The screen keeps switching on and off.

Check the cable connection between the product

 

and PC, and ensure the connectors are locked.

 

(Refer to "2.2 Connecting and Using a PC")

 

 

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Samsung LS22D390QS/EN manual Troubleshooting Guide, Testing the Product, Checking the Resolution and Frequency
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LS22D390QS/EN specifications

The Samsung LS22D390QS/EN is a sleek and reliable 21.5-inch LED monitor designed to enhance your visual experience across various applications, from professional tasks to casual multimedia consumption. With its Full HD resolution of 1920 x 1080 pixels, this monitor delivers sharp and vibrant images that bring your content to life. Whether you're editing photos, watching movies, or working on spreadsheets, the clarity and detail provided by this display ensure optimal performance.

One of the standout features of the LS22D390QS/EN is its advanced PLS (Plane to Line Switching) panel technology. PLS panels are known for their wide viewing angles, typically up to 178 degrees horizontally and vertically, which means that colors and contrast remain consistent no matter where you're viewing the display from. This makes it an excellent choice for collaborative work environments where multiple viewers are present.

The monitor also boasts a rapid response time of 5 milliseconds, making it suitable for fast-paced gaming and video playback. This low latency reduces motion blur and ghosting, providing a smoother visual experience during action sequences. Additionally, the monitor's 60Hz refresh rate is adequate for most casual gaming and media consumption tasks.

Samsung's LS22D390QS/EN features a slim and modern design that fits well into any workspace or home setup. The ultra-slim bezel makes it an aesthetically pleasing choice, maximizing the screen real estate without crowding the desktop. Furthermore, the monitor is equipped with Samsung's Eye Saver Mode and Flicker-Free technology. These features are designed to minimize eye strain during extended use, allowing you to work or enjoy multimedia content for longer periods without discomfort.

In terms of connectivity, this monitor includes HDMI and VGA ports, providing versatility for various devices. You can easily connect it to a laptop, desktop, or gaming console, enabling seamless transition between different sources.

In summary, the Samsung LS22D390QS/EN is an excellent choice for users seeking a reliable and efficient 21.5-inch monitor. With its impressive Full HD resolution, PLS panel technology, quick response time, and user-friendly features, it strikes a balance between performance and aesthetics, making it ideal for both professional and personal use. Whether for work or play, this monitor is designed to meet the demands of today's diverse visual needs.
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