5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

A BLANK SCREEN APPEARS / I CANNOT TURN THE PRODUCT ON

Is the power cord connected properly?

Check the connection status of the power cord.

 

 

Is the <Check Signal Cable> message displayed on the

(Connected using the D-sub cable)

screen?

Check the cable connecting the PC and the product.

 

 

(Connected using the DVI cable)

 

If the message appears on the screen even if the cable is

 

properly connected, recheck the input signal by pressing the [

 

] button of the product.

 

 

Is the <Not Optimum Mode> message displayed on the

This occurs when the signal from the graphics card exceeds

screen?

the maximum resolution or the maximum frequency of the

 

product.

 

In this case, set up the appropriate resolution and the fre-

 

quency for the product.

 

 

Is a blank screen displayed and does the power LED blink at

1. This occurs when the power saving function is running.

a 1 second interval?

If you click the mouse or press any key, the screen will be

 

turned on.

 

2. This occurs when two monitors are connected,

 

<MagicReturn> is <On> and Magictune is running. In this

 

case, characters on the Magictune OSD may appear

 

corrupted. To run the Magictune, the <MagicReturn> must

 

be set to <Off>. Please restart your PC, set the

 

<MagicReturn> to <Off> and run the Magictune.

 

 

Did you connect with a DVI cable?

If you connect the DVI cable when the PC has booted up or if

 

you reconnect the DVI cable after disconnecting the cable

 

while using a PC, the screen may not be displayed because

 

some graphics cards do not output the video signal.

 

In this case, reboot the PC while the DVI cable is connected.

 

 

Blank spaces are found at the top and bottom of the screen

Blank spaces on the screen are not caused by the monitor.

when an [HDMI] or [HDMI-DVI] cable is connected to the

The cause of the problem is the PC or graphics card, and can

monitor and PC.

be fixed by adjusting the screen size in the HDMI or DVI

 

 

option of the graphics card settings menu.

 

If the graphics card settings menu has no option to adjust the

 

screen size, update the graphics card driver to the latest ver-

 

sion.

 

(Please contact the graphics card or computer manufacturer

 

for details on how to adjust the screen settings.)

 

 

THE IMAGE IS TOO LIGHT OR TOO DARK.

Adjust the <Brightness> and <Contrast>. (Refer to the <Brightness>, <Contrast>)

The display brightness can differ according to the mode set for <MagicAngle>.

If <MagicBright> is set to <Dynamic Contrast>, the display brightness can differ according to the input signal.

THE ON SCREEN ADJUSTMENT MENU (OSD) DOES NOT APPEAR.

Did you cancel the screen adjustment?

Check if the OSD Adjustment Lock function is set to Off.

5-2

Troubleshooting

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Samsung LS22X3HKFE/CH, LS22X3HKFH/XF manual Before Requesting Service, Blank Screen Appears / I Cannot Turn the Product on

LS23X3HKF/XT, LS20X3UKFV/ZN, LS22X3HKFE/HS, LS22X3HKFE/XT, LS22X3HKFH/XF specifications

The Samsung LS24X3HKFE/EN, LS22X3HKFE/EN, LS24X3HKFN/EN, LS23X3HKFN/EN, and LS22X3HKFN/EN are part of Samsung's latest lineup of monitors designed to cater to a variety of users, from gamers to professionals. Each model showcases advanced features, ensuring an immersive visual experience and enhanced productivity.

One of the standout features of these monitors is the high resolution, which provides crisp and clear images. The Full HD resolution (1920 x 1080) is standard across these models, allowing for vibrant colors and sharp details, making them ideal for both gaming and professional use. The LS24 and LS22 models differ primarily in screen size, with the LS24 being a 24-inch display and the LS22 a 22-inch version, catering to users with varying space requirements.

All models incorporate Samsung's cutting-edge display technology, such as their VA panel technology, which offers wider viewing angles and deeper contrast ratios. Users can expect rich blacks and bright whites, enhancing the overall visual fidelity. Additionally, the monitors are designed with an anti-glare coating, reducing reflections and making them suitable for well-lit environments.

The refresh rate of 75Hz in these monitors offers a smoother experience during fast-paced action scenes in video games or while watching high-definition content. Combined with a response time of 5ms, these displays minimize blurring and ghosting, ensuring fluid motion without interruptions.

Another noteworthy characteristic is the Eye Saver Mode, which reduces blue light emissions to lessen eye strain during extended usage. This is particularly valuable for professionals who spend long hours in front of their screens. The Flicker-Free technology is another essential feature, eliminating flickering at all brightness levels to provide a more comfortable viewing experience.

Ergonomic design is also a focal point with adjustable stand options available for specific models. Users can tilt, swivel, or even adjust the height, allowing for a customizable and comfortable setup. This adaptability is essential for those who prioritize their workspace ergonomics.

In terms of connectivity, the Samsung LS series monitors come equipped with HDMI and VGA ports, providing flexible options for connecting to various devices. This ensures compatibility with laptops, desktops, and gaming consoles.

In conclusion, the Samsung LS24X3HKFE/EN, LS22X3HKFE/EN, LS24X3HKFN/EN, LS23X3HKFN/EN, and LS22X3HKFN/EN are a versatile range of monitors that combine advanced display technology with ergonomic designs. From gamers seeking performance to professionals aiming for productivity, these displays meet diverse needs while delivering quality and comfort.