5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

A blank screen appears / I cannot turn the product on

Is the power cord connected properly?

Check the connection status of the power cord.

 

 

Is the <Check Signal Cable> message displayed on the

(Connected using the D-sub cable)

screen?

Check the cable connecting the PC and the product.

 

 

 

This occurs when the signal from the graphics card exceeds

Is the <Not Optimum Mode> message displayed on the

the maximum resolution or the maximum frequency of the

product.

screen?

In this case, set up the appropriate resolution and the fre-

 

 

quency for the product.

 

 

 

1. This occurs when the power saving function is running.

 

If you click the mouse or press any key, the screen will be

Is a blank screen displayed and does the power LED blink at

turned on.

a 1 second interval?

2. If the "Check Signal Cable" condition persists for more than

 

five minutes, Lossless mode will be activated.In Lossless

 

mode, the backlight of the monitor will turn off.

 

 

THE IMAGE IS TOO LIGHT OR TOO DARK.

Adjust the <Brightness> and <Contrast>. (Refer to the <Brightness>, <Contrast>)

The display brightness can differ according to the mode set for <

 

Angle>.

If <

 

Bright> is set to <Dynamic Contrast>, the display brightness can differ according to the input signal.

 

 

 

 

 

 

 

 

 

The on screen adjustment menu (OSD) does not appear.

 

 

 

 

Did you cancel the screen adjustment?

Check if the OSD Adjustment Lock function is set to Off.

 

 

 

 

 

 

 

The color is weird / The picture is displayed in black and white

 

 

 

 

Is the entire screen displayed in the same color as if viewing

Check the cable connection to the computer.

the screen through a cellophane paper?

Reinsert the graphics card into the computer completely.

 

 

 

 

Is the graphics card configured correctly?

Set up the graphics card referring to the user manual.

 

 

 

 

 

 

 

The display area suddenly moves to an edge or to the center.

 

 

 

 

 

Did you change the graphics card or the driver?

Please press the [AUTO] button to run the auto adjustment

function.

 

 

 

 

 

 

 

 

Did you change the resolution and frequency appropriate to

Set the resolution and the frequency to the appropriate values

in the graphics card

the product?

refer to the (Standard Signal Mode Table)

 

 

 

 

 

 

 

Is the graphics card configured correctly?

Set up the graphics card referring to the user manual.

 

 

 

 

 

 

 

The pictures are out-of-focus.

 

 

 

 

 

Did you change the resolution and the frequency appropriate

Set the resolution and the frequency to the appropriate values

in the graphics card

to the product?

refer to the (Standard Signal Mode Table)

 

 

 

 

 

 

 

 

 

Troubleshooting

5-2

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Samsung LS22A300NS/CI, LS23A300NS/CI manual Before Requesting Service, Image is TOO Light or TOO Dark
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LS23A300NS/CI, LS22A300NS/CI specifications

The Samsung LS22A300NS/CI and LS23A300NS/CI monitors represent a blend of style and performance, designed to cater to both casual users and professionals alike. These monitors are part of Samsung's A300 series, known for their impressive picture quality and user-friendly features.

Both models come equipped with a sleek and modern design that minimizes bezels, allowing for an immersive viewing experience. The LS22A300NS/CI features a 21.5-inch screen, while the LS23A300NS/CI offers a larger 23.0-inch display. This size difference caters to different workspace layouts and user preferences, making it easy to find the right fit for any setup.

One of the standout features of these monitors is their high-definition resolution of 1920x1080 pixels, which delivers sharp and clear visuals. The Full HD display ensures that images and videos are vibrant and detailed, making them ideal for content consumption, gaming, and professional tasks such as photo and video editing.

These monitors utilize an advanced VA panel technology, which enhances color reproduction and provides deeper blacks compared to traditional TN panels. With a wide viewing angle of up to 178 degrees, users can enjoy consistent color and brightness from various positions, making it suitable for collaborative work or family viewing.

The Samsung A300 monitors also incorporate Flicker-Free technology, which reduces eye strain during long usage periods. This is complemented by Eye Saver Mode, which minimizes blue light emissions, further enhancing comfort for users who spend extended hours in front of the screen.

Connectivity options on both models include HDMI and D-Sub ports, making it easy to connect to a variety of devices, such as laptops, desktops, and gaming consoles. The slim profile and VESA mount compatibility allow for easy attachment to walls or adjustable stands, saving valuable desk space.

In summary, the Samsung LS22A300NS/CI and LS23A300NS/CI monitors are excellent choices for users looking for reliable performance and exceptional image quality. Their combination of stylish design, advanced display technology, and comfort features makes them ideal for a range of applications, from everyday computing to graphic-intensive tasks. With these monitors, Samsung continues to establish itself as a leader in the display market, offering products that meet the diverse needs of modern users.
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