Chapter 09

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center

――Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center.

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1Power off both the PC and product.

2Disconnect the cables from the product.

3Power on the product.

4If the message Check Signal Cable appears, the product is working normally.

――If the screen remains blank, check the PC system, video controller and cable.

Checking the Resolution and Frequency

For a mode that exceeds the supported resolution(refer to Standard Signal Mode Table), the message Not Optimum Mode will appear for a short time.

――The displayed resolution may vary, depending on the computer system settings and cables.

Check the following.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connectors are locked.

Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the product and PC.

The blank spaces found on the screen have nothing to do with the product.

Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in the HDMI or DVI settings for the graphics card.

If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver to the latest version.

(Please contact the graphics card or computer manufacturer for further details about how to adjust the screen settings.)

Screen issue

The power LED is off. The screen will not switch on.

Check that the power cable is connected properly.

The message Check Signal Cable appears.

Check that the cable is properly connected to the product.

Check that the device connected to the product is powered on.

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Samsung LS25HG50FQUXEN, LS25HG50FQEXXV Troubleshooting Guide, Testing the Product, Checking the Resolution and Frequency

LS25HG50FQIXCI, LS25HG50FQUXEN, LS25HG50FQEXXV, LS25HG50FQMXCH specifications

The Samsung LS25HG50FQUXEN is an impressive 24.5-inch gaming monitor that has gained attention for its advanced features designed to enhance the gaming experience. This display showcases a variety of technologies and characteristics that make it an ideal choice for both casual and competitive gamers.

At the core of the LS25HG50FQUXEN is its Full HD resolution of 1920x1080 pixels, providing a clear and sharp image that allows players to see every detail in their favorite games. The monitor utilizes a Fast IPS panel, which not only offers vivid colors but also delivers wide viewing angles, ensuring that the visuals remain consistent regardless of the viewer’s position. With a refresh rate of 144Hz, this monitor supports smooth gameplay and reduces motion blur, making it suitable for fast-paced action titles.

Additionally, the LS25HG50FQUXEN features a rapid response time of just 1 ms (MPRT), which minimizes ghosting effects during high-speed sequences, thereby providing a smoother experience. This combination of high refresh rate and low response time is particularly crucial in competitive gaming environments, where every millisecond can make the difference in performance.

Another remarkable characteristic of this monitor is its support for AMD FreeSync Premium, which helps to eliminate screen tearing and stuttering by synchronizing the monitor’s refresh rate with the graphics card’s output. This technology ensures fluid and uninterrupted gameplay, giving gamers a competitive edge.

The monitor is also designed with gamers in mind, featuring customizable Game Mode settings that allow users to optimize the display for different game genres. Whether playing a first-person shooter or a racing game, the LS25HG50FQUXEN allows players to create a visual experience tailored to their preferences.

Moreover, the sleek design of the monitor is complemented by versatile connectivity options, including HDMI and DisplayPort inputs, enabling users to connect various devices effortlessly. An adjustable stand allows for height, tilt, and swivel adjustments, ensuring ergonomic comfort during extended gaming sessions.

In summary, the Samsung LS25HG50FQUXEN stands out with its 24.5-inch Full HD display, Fast IPS technology, 144Hz refresh rate, 1 ms response time, and support for AMD FreeSync Premium. With its gamer-centric features and ergonomic design, this monitor is a compelling choice for those seeking to elevate their gaming experience to the next level.