Before Requesting Service | Samsung LS19B370BS/CI, LS27B370HS/EN

5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

A blank screen appears / I cannot turn the product on

	Is the power cord connected properly?	Check the connection status of the power cord.

		(Connected using the D-sub cable)
		Check the cable connecting the PC and the product.
	Is the <Check Signal Cable> message displayed on the	(Connected using the DVI cable)
	screen?	If the message appears on the screen even if the cable is
		If the message appears on the screen even if the cable is
		properly connected, recheck the input signal by pressing the [
		] button of the product.

		This occurs when the signal from the graphics card exceeds
	Is the <Not Optimum Mode> message displayed on the	the maximum resolution or the maximum frequency of the
	Is the <Not Optimum Mode> message displayed on the	product.
	screen?	product.
	screen?	In this case, set up the appropriate resolution and the fre-

		quency for the product.

		1. This occurs when the power saving function is running.
		If you click the mouse or press any key, the screen will be
	Is a blank screen displayed and does the power LED blink at	turned on.
	a 1 second interval?	2. If the <Check Signal Cable> condition persists for more
		than five minutes, the power saving function will be
		activated.

		If you connect the DVI cable when the PC has booted up or if
		you reconnect the DVI cable after disconnecting the cable
	Did you connect with a DVI cable?	while using a PC, the screen may not be displayed because
		some graphics cards do not output the video signal.
		In this case, reboot the PC while the DVI cable is connected.

		Blank spaces on the screen are not caused by the monitor.
		The cause of the problem is the PC or graphics card, and can
		be fixed by adjusting the screen size in the HDMI or DVI
	Blank spaces are found at the top and bottom of the screen	option of the graphics card settings menu.
	when an [HDMI] or [HDMI-DVI] cable is connected to the	If the graphics card settings menu has no option to adjust the
	monitor and PC.	screen size, update the graphics card driver to the latest ver-
		sion.
		(Please contact the graphics card or computer manufacturer
		for details on how to adjust the screen settings.)

THE IMAGE IS TOO LIGHT OR TOO DARK.

Adjust the <Brightness> and <Contrast>. (Refer to the <Brightness>, <Contrast>)

The display brightness can differ according to the mode set for < Angle>.

If < Bright> is set to <Dynamic Contrast>, the display brightness can differ according to the input signal.

The on screen adjustment menu (OSD) does not appear.

Did you cancel the screen adjustment?

Check if the OSD Adjustment Lock function is set to Off.

5-2	Troubleshooting

LS23B370BS/CI, LS23B370HS/CI, LS24B370HS/CI, LS22B370BS/CI, LS22B370BSMXV specifications

The Samsung LS24B370HS/EN, LS19B370BS/CI, LS24B370HS/KZ, LS20B370BS/CI, and LS19B370NS/CI are a collection of monitors designed to cater to a diverse range of user needs, from office tasks to entertainment. These monitors combine sleek design with impressive technology, making them suitable for both personal and professional use.

One of the defining features of these models is their high-quality display. The LS24B370HS/EN and LS24B370HS/KZ, both with a 24-inch screen, offer a Full HD resolution of 1920x1080, delivering sharp and vibrant images. The LS19B370BS/CI and LS19B370NS/CI, with their 19-inch displays, also provide a clear visual experience, making them ideal for smaller workspaces or for secondary displays.

These monitors come equipped with Samsung's advanced Panel Technology, which ensures consistent color reproduction and wide viewing angles. Users can enjoy crisp visuals from off-angles, enhancing the experience whether for collaborative work or casual media consumption. The contrast ratio, typically around 1000:1, further enriches the depth of the images, making blacks deeper and colors more dynamic.

Another prominent feature is the Eye Saver Mode and Flicker Free technology, designed to reduce eye strain during prolonged usage. Such features are especially beneficial for users who spend long hours in front of their screens, ensuring comfort without compromising performance.

Connectivity options are abundant as well, with the monitors continuing Samsung's commitment to user convenience. They typically include HDMI and VGA ports, enabling easy connections to various devices such as laptops, PCs, and gaming consoles. This versatility ensures a seamless integration into any setup.

Samsung's commitment to energy efficiency is also noteworthy in these models. With an Energy Star certification, users can enjoy reduced power consumption, contributing to lower utility bills while being environmentally responsible.

In summary, the Samsung LS24B370HS/EN, LS19B370BS/CI, LS24B370HS/KZ, LS20B370BS/CI, and LS19B370NS/CI monitors exemplify the perfect blend of style, performance, and comfort. They cater to a wide range of applications, making them a smart choice for anyone looking to enhance their display experience. With features designed to protect users’ eyesight, combined with vibrant visuals, these monitors stand out in the competitive market and continue to fulfill diverse user demands.