9Troubleshooting Guide

9.1Requirements Before Contacting Samsung Customer Service Center

9.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1

2

3

4

Power off both the PC and product.

Disconnect the cables from the product.

Power on the product.

If the message Check Signal Cable appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

9.1.2 Checking the Resolution and Frequency

For a mode that exceeds the supported resolution (refer to "10.3 Standard Signal Mode Table"), the message Not Optimum Mode will appear for a short time.

9.1.3 Check the following.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product

 

and PC, and ensure the connectors are locked.

 

(Refer to "2.3 Connecting and Using a PC")

 

 

 

 

Screen issue

 

 

The power LED is off. The screen will not switch

Check that the power cable is connected

on.

properly. (Refer to "2.3 Connecting and Using a

 

PC")

 

 

The message Check Signal Cable appears.

Check that the cable is properly connected to the

 

product. (Refer to "2.3 Connecting and Using a

 

PC")

 

 

 

Check that the device connected to the product is

 

powered on.

 

 

9 Troubleshooting Guide 76

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Samsung LS27C45UDS/EN, LS24C45UDW/EN Troubleshooting Guide, Testing the Product, Checking the Resolution and Frequency

LS24C45UDW/EN, LS27C45UDS/EN, LS24C45UDW/CI, LS27C45UDS/CI specifications

The Samsung LS27C45UDS/EN and LS24C45UDW/EN are part of Samsung's innovative lineup of monitors designed to enhance productivity and provide exceptional viewing experiences for both casual users and professionals. With their impressive specifications and cutting-edge technologies, these monitors cater to a wide range of needs, including gaming, graphic design, and general computing.

One of the key features of these monitors is their stunning display quality. The LS27C45UDS/EN offers a 27-inch screen size, while the LS24C45UDW/EN features a slightly smaller 24-inch display. Both models utilize a high-resolution panel that delivers vibrant colors and sharp details, making them ideal for tasks that require precision, such as photo editing or video production. The vivid color reproduction is achieved through advanced technology, ensuring that images maintain their integrity whether viewed from a distance or up close.

Another notable characteristic is the monitors' ergonomic design. Samsung has designed these models with user comfort in mind, featuring adjustable stands that allow users to customize the height, tilt, and swivel of the screen. This flexibility helps reduce neck and eye strain during extended periods of use, making it easier to focus on tasks without discomfort.

In terms of connectivity, the LS27C45UDS/EN and LS24C45UDW/EN offer multiple ports, including HDMI and DisplayPort, ensuring compatibility with a variety of devices. This versatility allows users to switch between different systems, whether it be a laptop, desktop, or gaming console, without hassle.

The monitors also incorporate various technologies aimed at enhancing the viewing experience. One such feature is Flicker-Free technology, which reduces screen flickering that can lead to eye fatigue during prolonged use. Additionally, the Blue Light Filter allows users to minimize harmful blue light emission, providing a more comfortable viewing experience, especially in low-light conditions.

Furthermore, Samsung's Magic Upscale technology enhances lower resolution content, bringing it closer to high-definition quality. This feature is particularly useful for gamers looking to maximize their immersive experience without sacrificing details.

In summary, the Samsung LS27C45UDS/EN and LS24C45UDW/EN deliver impressive performance and exceptional visual quality in an ergonomically designed package. With their advanced technologies and user-friendly features, these monitors are well-suited for anyone seeking to enhance their computing experience, making them a worthwhile investment for both home and office environments.