9Troubleshooting Guide

9.1Requirements Before Contacting Samsung Customer Service Center

9.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1

2

3

4

Power off both the PC and product.

Disconnect the cables from the product.

Power on the product.

If the message Check Signal Cable appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

9.1.2 Checking the Resolution and Frequency

For a mode that exceeds the supported resolution (refer to "10.3 Standard Signal Mode Table"), the message Not Optimum Mode will appear for a short time.

9.1.3 Check the following.

Installation issue (PC mode)

Issues

Solutions

 

 

The screen keeps switching on and off.

Check the cable connection between the product

 

and PC, and ensure the connectors are locked.

 

(Refer to "2.2 Connecting and Using a PC")

 

 

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Samsung LS27C750PSX/CI, LS27C750PS/EN Troubleshooting Guide, Testing the Product, Checking the Resolution and Frequency

LS27C750PSA/CI, LS27C750PS/UE, LS27C750PS/EN, LS27C750PSX/KZ, LS27C750PSX/CI specifications

The Samsung LS27C750PS/ZR, LS24C750PS/ZR, and LS27C750PS/UE are innovative monitors that cater to a wide range of users, from professionals seeking precision to everyday consumers looking for an immersive viewing experience. These models are part of Samsung's advanced monitor lineup, designed to deliver exceptional performance and stunning visuals.

One of the standout features of these Samsung monitors is their display technology. They boast a high-resolution panel that offers vivid color reproduction and sharp detail, making them ideal for graphic design, video editing, or simply enjoying high-definition media. The LED backlighting enhances brightness and contrast, ensuring images pop off the screen with clarity.

Another significant characteristic is their ergonomic design. The adjustable stand allows users to customize the height, tilt, and swivel of the monitor, promoting comfortable viewing angles. This is particularly useful during extended work sessions, where posture and sightlines can greatly impact productivity and comfort.

Samsung has also integrated advanced connectivity options into these models. With multiple HDMI and DisplayPort inputs, users can easily connect various devices, including laptops, desktops, or gaming consoles. Additionally, the inclusion of USB ports enhances functionality, providing an easy way to connect peripherals.

Furthermore, the monitors utilize Samsung's innovative Picture-by-Picture (PBP) technology. This feature allows users to display content from two different sources simultaneously, making multitasking seamless and efficient. Whether comparing documents for work or gaming while streaming, PBP enhances productivity.

The LS27C750PS/ZR, LS24C750PS/ZR, and LS27C750PS/UE are also equipped with eye-care technologies, such as Flicker-Free technology and Blue Light Filter. These features reduce eye strain during prolonged use, catering to users who spend long hours in front of screens.

Moreover, these monitors support a wide color gamut, which enhances the viewing experience by ensuring that colors are vibrant and true-to-life. This is particularly beneficial for creative professionals who rely on accurate color representation in their work.

In conclusion, the Samsung LS27C750PS/ZR, LS24C750PS/ZR, and LS27C750PS/UE monitors combine advanced display technology, ergonomic design, and robust connectivity options to create an exceptional user experience. Whether for professional or personal use, these monitors deliver the quality and performance that users expect from Samsung.