Samsung LT23A350MR/ZN, LT23A350EW/EN manual Troubleshooting, Issues Solutions and Explanations

Other Information

Troubleshooting

If you have any questions about the product, first refer to this list. If none of these troubleshooting tips apply, please visit “www. samsung.com,” then click on Support, or contact the call centre listed on the back-cover of this manual.

Issues

Solutions and Explanations

PC Connection

A Mode Not Supported message	• Set your PC’s output resolution and frequency so they match the resolutions supported by the
appears.	product (p. 18).
PC is always shown on the source list,	• This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected.
even if a PC is not connected.
The video is OK but there is no audio.	• If you are using a HDMI connection, check the audio output setting on your PC.
Picture Quality	First of all, please perform the Picture Test and confirm that your product is properly displaying test image.
	(go to MENU - Support - Self Diagnosis - Picture Test) (p. 26)
	If the test image is properly displayed, the poor picture may caused by the source or signal.
The screen image does not look as good	• If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI or Component
as it did in the store.	cables to deliver HD (high definition) picture quality.
The picture is distorted: macro block error,	• Compression of video contents may cause picture distortion especially in fast moving pictures such
small block, dots, pixelization	as sports and action movies.
	• Low signal level or bad quality can cause picture distortion. This is not a product issue.
Colour is wrong or missing.	• If you’re using a component connection, make sure the component cables are connected to the
	correct jacks. Incorrect or loose connections may cause colour problems or a blank screen.
There is poor colour or brightness.	• Adjust the Picture options in the device menu. (go to Picture mode / Colour / Brightness /
	Sharpness) (p. 20)
	• Adjust Energy Saving option in the device menu. (go to MENU - System - Eco Solution -
	Energy Saving) (p. 25)
	• Try resetting the picture to view the default picture settings. (go to MENU - Picture - Reset Picture)
	(p.22)
There is a dotted line on the edge of the	• If the picture size is set to Screen Fit, change it to 16:9 (p. 20).
screen.	• Change cable/set top box resolution.
The picture is black and white.	• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of
	component input 1 on the device.
Sound Quality	First of all, please perform the Sound Test to confirm that your device audio is properly operating.
	(go to MENU - Support - Self Diagnosis - Sound Test) (p. 26)
	If the audio is OK, the sound problem may caused by the source or signal.
There is no sound or the sound is too low	• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to your product.
at maximum volume.
The picture is good but there is no sound.	• Set the Speaker Select option to Device Speaker in the Sound menu (p. 23).
	• If you are using an external device, make sure the audio cables are connected to the correct audio
	input jacks on the device.
	• If you are using an external device, check the device’s audio output option (ex. you may need to
	change your cable box’s audio option to HDMI when you have a HDMI connected to your device).
	• If you are using a DVI to HDMI cable, a separate audio cable is required.
	• If your device has a headphone jack, make sure there is nothing plugged into it.
	• Reboot the connected device by reconnecting the device’s power cable.
The speakers are making an inappropriate	• Check the cable connections. Make sure a video cable is not connected to an audio input.
noise.	• For antenna or cable connections, check the signal strength. Low signal level may cause sound
	distortion.
	• Perform the Sound Test as explained above.
Others

Purple/green rolling horizontal bars and buzzing noise from the product speakers with Component cable connection.

•Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates that the set-top-box has a grounding issue. Replace the Component video cables with an HDMI connection.

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