9Troubleshooting Guide

Screen issue

Issues

Solutions

 

 

The power LED is off. The screen will not switch

Check that the power cable is connected

on.

properly.

 

(Refer to "2.2 Connecting and Using a PC")

 

 

The message Check Signal Cable appears.

Check that the cable is properly connected to the

 

product.

 

(Refer to "2.2 Connecting and Using a PC")

 

 

 

Check that the device connected to the product is

 

powered on.

 

 

Not Optimum Mode is displayed.

This message appears when the signal from the

 

graphics card exceeds the maximum resolution or

 

frequency for the product.

 

 

 

Change the maximum resolution and frequency to

 

suit the product performance, referring to

 

Standard Signal Mode Table (page 108).

 

 

The images on the screen look distorted.

Check the cable connection to the product.

 

(Refer to "2.2 Connecting and Using a PC")

 

 

The screen appears unstable and shaky.

Check that the resolution and frequency for the

 

PC are within the range of resolution and

There are shadows or ghost images left on the

frequency compatible with the product.

screen.

Next, if required, change the settings, referring to

 

 

Standard Signal Mode Table (page 108) in this

 

manual and the Information menu on the

 

product.

 

 

The screen is too bright. The screen is too dark.

Adjust Brightness (page 47) and

 

Contrast (page 48).

 

 

Screen color is inconsistent.

Change the Color settings.

 

(Refer to "3.5 Color")

 

 

The colors on the screen have a shadow and are

Change the Color settings.

distorted.

(Refer to "3.5 Color")

 

 

 

White does not really look white.

Change the Color settings.

 

(Refer to "3.5 Color")

 

 

There is no image on the screen and the power

The product is operating in power-saving mode.

LED blinks every 0.5 to 1 second.

 

Press any key on the keyboard or move the

 

 

mouse to return to normal operating mode.

 

 

9 Troubleshooting Guide 101

Page 101
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Samsung LU28E85KRSD/XE, LU32E85KRS/EN, LU28E85KRS/EN, LU24E85KRS/EN manual Screen issue, Not Optimum Mode is displayed

LU32E85KRS/EN, LU28E85KRSD/XE, LU24E85KRS/EN, LU32E85KRS/CI, LU28E85KRS/CI specifications

The Samsung LU28E85KRS/EN and LU24E85KRS/EN are two high-performance monitors designed to cater to both professionals and avid gamers. With cutting-edge technologies and stunning display features, these models stand out in the competitive monitor market.

The LU28E85KRS/EN boasts a 28-inch 4K UHD display with a resolution of 3840 x 2160 pixels. This ultra-high-definition screen delivers exceptional picture quality, allowing users to enjoy stunning visuals with remarkable detail and clarity. The monitor features an IPS panel, which provides wide viewing angles and accurate color reproduction, making it an ideal choice for graphic designers, photographers, and video editors who require precise color management.

On the other hand, the LU24E85KRS/EN, while slightly smaller at 24 inches, also features a 4K UHD resolution, ensuring that users do not compromise on image quality. Both monitors support a wide color gamut, conforming to the sRGB standard, which results in vibrant and true-to-life colors that enhance the overall viewing experience.

One of the standout features is the Samsung's Picture-by-Picture (PBP) technology, which allows users to connect multiple devices simultaneously and view them side by side. This is particularly useful for professionals who need to multitask effectively. Additionally, both monitors come with Picture-in-Picture (PIP) functionality, enabling users to work on primary tasks while keeping an eye on other content.

These monitors are also equipped with Samsung's Adaptive Picture technology, which intelligently adjusts brightness and contrast levels based on the ambient lighting conditions. This feature optimizes the user experience by providing consistent visuals in various environments. For gamers, the LU28E85KRS/EN and LU24E85KRS/EN offer Game Mode settings that enhance visibility in darker game environments, making them suitable for gaming sessions.

Connectivity options for both models are plentiful, featuring HDMI, DisplayPort, and USB ports, allowing for flexibility in connecting various devices. Moreover, the ergonomic design includes a stand that permits height, tilt, and swivel adjustments, ensuring comfortable long-hour usage.

In conclusion, Samsung's LU28E85KRS/EN and LU24E85KRS/EN monitors combine stunning 4K visuals, advanced technologies, and versatile features, making them perfect for both professional applications and immersive gaming experiences. Their thoughtful design and exceptional capabilities transform any workspace or gaming setup into a visually impressive environment.