Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the product and PC.

11 Troubleshooting Guide

11.1Requirements Before Contacting Samsung Customer Service Center

11.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

1Power off both the PC and product.

2Disconnect all the cables from the product.

3Power on the product.

4If "No Signal" is displayed, the product is operating normally.

If the screen remains blank, check the PC system, video controller and cable.

11.1.2 Checking the Resolution and Frequency

"Not Optimum Mode" will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

11.1.3 Check the followings.

Installation issue (PC mode)

The screen keeps switching on and off. Check the cable connection between the product and PC, and ensure the connection is secure.

("2.2 Connecting and Using a PC")

The blank spaces found on the screen have nothing to do with the product.

Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in the HDMI or DVI settings for the graphics card.

If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver to the latest version.

(Please contact the graphics card or computer manufacturer for further details about how to adjust the screen settings.)

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Samsung ME55B Troubleshooting Guide, Testing the Product, Checking the Resolution and Frequency, Check the followings

ME40B, UE46A, ME32B, UE55A, ME46B specifications

The Samsung ME55B, BN4600098G03, HE40A, ME46B, and HE46A are part of Samsung’s professional display lineup, designed to meet a variety of business and commercial needs. These models stand out for their innovative features, high quality, and stunning performance, making them ideal for digital signage, presentations, and other visual communication applications.

The Samsung ME55B is a 55-inch display that utilizes an advanced LED technology to deliver remarkable picture quality with vibrant colors and sharp contrast. This model is particularly suitable for environments where excellent visibility is critical, such as retail spaces and corporate settings. Its slim design allows for easy installation, while its anti-glare coating ensures that visuals remain clear even in brightly lit areas.

The BN4600098G03, often referred to as the Samsung 46-inch professional display, offers a Full HD resolution that guarantees crisp images and details. This model is equipped with a powerful quad-core processor that enhances its performance, allowing for smooth multitasking and efficient management of content. Additionally, it features a built-in media player that supports various media formats, facilitating easy playback without the need for external devices.

The HE40A and HE46A are tailored for high-traffic environments, boasting robust features that ensure durability and reliability. They come with advanced connectivity options, including HDMI, DisplayPort, and USB, making content sharing and connectivity seamless across different platforms. The displays are also equipped with Samsung’s MagicINFO software, which enables users to create, manage, and schedule content effectively.

The ME46B model is particularly noteworthy for its energy efficiency, helping businesses reduce operational costs while maintaining excellent performance. This display features a narrow bezel design, which maximizes the screen area and allows for seamless multi-display setups. This characteristic is especially beneficial for video walls or large digital signage installations.

All these models share a commitment to cutting-edge technology, including Samsung's proprietary UHD upscaling, which enhances lower resolution content to near UHD levels, ensuring that even older media looks vibrant and engaging. They are designed with user-friendly interfaces that streamline the setup and content management process, catering to both tech-savvy users and those who may be less experienced with technology.

In summary, the Samsung ME55B, BN4600098G03, HE40A, ME46B, and HE46A offer a compelling combination of innovative features, advanced technologies, and robust performance. These displays are built to cater to a wide array of commercial applications, providing high-quality visuals that enhance any environment while ensuring reliable operation and ease of use.