5. 15
Troubleshooting
Obtaining Service
If you’re unable to solve your printer problems, you may want to call for
service. Before you call, however, check these things:
• Is the power cord plugged into the printer?
• Is the power cord plugged directly into a wall outlet?
• Is your printer connected properly to your computer?
• Are all other devices attached to your printer plugged in and turned
on?
• Is the wall outlet turned off by any switches?
• Has a power outage occurred in your area?
• Is a toner cartridge installed in the printer?
• Is the cover closed completely?
Once you’ve checked all these things, turn your printer off and back on
again. If your printer is still not operating properly, call for service.
Notes:
• If the READY light is on, print out a configuration sheet by pressing and
holding down the control panel button for about four seconds until all
indicators blink briefly, then let go of the button.
• The configuration sheet lists your printer model, any options you have
installed, and your user default settings. The service representative will
probably ask for this information.