Samsung MM-DG35R/EDC, MM-DG36R/XET, MM-DG35R/XEE manual Before Calling for Service

Before Calling for Service ENG

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not

listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom		Check/Remedy
Disc tray does not open.	• Is the power cord plugged securely into the outlet?
	• Turn off the power and then turn it back on.
		Check the region number of the DVD.
Playback does not start.	• DVD discs purchased from abroad may not be playable.
		CD-ROMs and DVD-ROMs cannot be played on this DVD
	• 
		player.
	• Make sure that the rating level is correct.
The remote control does	• 
		Is the remote control being operated within its operation range of
not work.		angle and distance?
	• Are the batteries exhausted?
Playback does not start	• 
immediately when the Play/		Are you using a deformed disc or a disc with scratches on
		the surface?
Pause button is pressed.	• Wipe the disc clean.
Sound is not produced.	• 
		No sound is heard during fast playback, slow playback, and step
		motion playback.
		Are the speakers connected properly? Is the speaker setup
	• 
		correctly customized?
		Is the disc severely damaged?
	• 
Picture does not appear, sound		Was the DVD player suddenly moved from a cold place to a warm
is not produced, or the disc	• 
		one? When condensation forms inside the player, remove the disc
tray opens 2 to 5 seconds later.		and let the player stand for 1 or 2 hours with the power on. (You
		can use the player again after condensation disappears.)
• Disc is rotating but no	• Is the TV power on?
picture is produced.	• Are the video cables connected properly?
• Picture quality is poor and	•	Is the disc dirty or damaged?
picture is shaking.	• A poorly manufactured disc may not be playable.

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MISCELLANEOUS