Other Information

Troubleshooting

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom

 

Check/Remedy

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

Playback does not start.

• Check the region number of the DVD.

 

 

DVD discs purchased from abroad may not be playable.

 

CD-ROMs and DVD-ROMs cannot be played on this product.

 

• Make sure that the rating level is correct.

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

• Wipe the disc clean.

Play/Pause button is pressed.

 

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback.

 

• Are the speakers connected properly? Is the speaker setup correctly customized?

 

• Is the disc severely damaged?

 

 

The remote control does not work.

• Is the remote control being operated within its operation range of angle and

 

 

distance?

 

• Are the batteries drained?

 

 

• Disc is rotating but no

• Is the TV power on?

picture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

• A poorly manufactured disc may not be playable.

picture is shaking.

 

 

 

 

Audio language and subtitles do

• Audio language and subtitles will not work if the disc does not contain them.

not work.

 

 

 

 

The menu screen does not appear

• Are you using a disc that does not contain menus?

even when the menu function is

 

 

selected.

 

 

 

 

Aspect ratio cannot be changed.

• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX mode, or 4:3 PAN

 

 

SCAN mode, but 4:3 DVDs can be seen in 4:3 ratio only. Refer to the DVD disc

 

 

jacket and then select the appropriate function.

 

 

 

The tape does not start playing

The TAPE function has not been selected.

 

The cassette has not been inserted correctly.

 

The cassette player has not been closed.

 

The tape is either slack or broken.

The volume falls off

The audio heads are dirty.

The cassette is not erased

The rollers or drive capstans are dirty.

The tape is worn.

correctly

 

 

There is excessive wow and flutter

 

 

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Samsung MX-C830D/XER manual Other Information, Troubleshooting