Troubleshooting
Troubleshooting
Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the product, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.
Symptom | Check/Remedy |
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|
I cannot eject the disc. | • Is the power cord plugged securely into the outlet? |
| • Turn off the power and then turn it back on. |
|
|
Playback does not start | • Are you using a deformed disc or a disc with scratches on the surface? |
immediately when the | • Wipe the disc clean. |
Play/Pause button is pressed. |
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|
|
Sound is not produced. | • No sound is heard during fast playback, slow playback, and step |
| motion playback. |
| • Are the speakers connected properly? Is the speaker setup correctly |
| customized? |
| • Is the disc severely damaged? |
|
|
The remote control does not | • Is the remote control being operated within its operational angle and |
work. | distance range? |
•Are the batteries drained?
•The product is not working. • Run the reset function. With the “NO DISC” message on the display of
(Example: The power goes out or the product and no disc in the disc slot, press and hold the STOP (@) the front panel key doesn't work button on the product for more than 5 seconds.
or you hear a strange noise.)
• The product is not working | Using the RESET function will erase all stored settings. |
normally. | Do not use this unless necessary. |
|
|
Can't receive radio broadcast. | • Is the antenna connected properly? |
| • If the antenna's input signal is weak, install an external FM antenna in an |
| area with good reception. |
|
|
Turn off automatically after | • Check the power in use is within the range of the power which specified |
displaying "PROTECT" | on the rear label of the product. |
| • If "Voltage Selector" is on the rear panel, check the power is same with |
| the voltage that you set manually. |
