Samsung MZ19FSSS/EDC, LS19MZFSS/SAI Maintenance and Cleaning, Symptoms and Recommended Actions

Refer to Specifications > Preset Timing Modes for the resolutions or frequencies that are supported by the monitor.

Contact the computer dealer or manufacturer for information on Safe Mode Booting.

3. Display Adapter Driver

Display adapter refers to the computer video card driver.

If the adapter is not properly set, you cannot adjust resolution, frequency or color and you cannot install the monitor driver.

1.Checking Adapter Driver

Click Start Settings Control Panel Display Settings Advanced Adapter.

If "Default" or a wrong product model is indicated, it means that the adapter driver is not properly installed. Install the adapter driver again according to the information provided by the computer or video card manufacturers.

2.Installing Adapter Driver

The instructions given below are for general circumstances.

For specific issues, contact the relevant computer or video card manufacturers.

1)Click Start Settings Control Panel Display Settings Advanced

Adapter Update Driver Next Display a list of the known drivers for this device so

that I can choose a specific driver Next Have Disk (Insert Video Card Driver diskette)

OK Next Next Finish.

2)In case you have Adapter Driver Setup file on your computer:

Run Setup.exe or Install.exe, which is found in the Adapter Driver Setup file.

4.Maintenance and Cleaning

1.Maintaining the Monitor Case.

Clean with a soft cloth after disconnecting the power cord.

zDo not use benzene, thinner or other flammable substances, or a wet cloth.

zWe recommend a Samsung cleansing agent is used to prevent damage to the screen.

2.Maintaining the Flat Panel Display Screen. Clean with a soft cloth (cotton flannel) smoothly.

zNever use acetone, benzene or thinner.

(They may cause flaws or deformation of the screen surface.)

zThe user will be required to pay costs and related expenses for repair of damages caused by him/her.

5.Symptoms and Recommended Actions

A monitor recreates visual signals received from the computer. Therefore, if there is trouble with the computer or the video card, this can cause the monitor to become blank, have poor coloring, noise, unavailable video mode, etc. In this case, first check the source of the problem, and then contact the service center or your dealer.

1.Check if the power cord and the video cables are properly connected to the computer.

2.Check if the computer beeps more than 3 times when booting.

(If it does, request an after-service for the main board of the computer.)

3.If you installed a new video card or if you assembled the PC, check if you installed the adapter(video) driver and the monitor driver.

4.Check if the scanning ratio of the video screen is set at 60Hz. (The screen refresh rate must be set within in a range of 56~75hz.)

5.If you have problems in installing the adapter (video) driver, boot the computer in Safe Mode, remove the Display Adapter at the "Control Panel, System, Device Administrator" and then reboot the computer to reinstall the adapter (video) driver.