Manuals / Samsung / Computer Equipment / Laptop

Samsung NP270E5EK02JM, NP275E5E-K01US, NP270E5EK01US, NP275E5EK01US manual Chapter Troubleshooting

Models: NP275E5EK01US NP275E5E-K01US NP270E5EK01JM NP270E5EK02JM NP270E5EK01US

1 133

Page 94

Chapter 5. Troubleshooting

Recovering/Backing up the Computer (Optional)	94
Reinstalling Windows (Optional)	101
Q&A	104

Page 94

Image 94

Samsung NP270E5EK02JM, NP275E5E-K01US, NP270E5EK01US, NP275E5EK01US, NP270E5EK01JM manual Chapter Troubleshooting

Contents

User Guide Contents Chapter Getting Started Before You Start Safety Precaution NotationsText Notations About the Product Capacity Representation Standard CopyrightOS and Software Support About the capacity representation of the storageKeep the plastic bags out of the reach of children Safety PrecautionsInstallation Related There is a danger of suffocationDo not unplug the power cord by pulling the cable only Power RelatedDo not touch the main plug or power cord with wet hands There is a danger of electric shock or fireConnect the power cord to the AC adapter firmly AC Adapter Usage PrecautionsUse only the AC adapter supplied with the product Use an authorized battery and AC adapter only Battery Usage RelatedThere is a danger of electric shock or choking Usage Related There is a danger of an explosion or fireNever disassemble the power supply or AC adapter Upgrade RelatedThis may result in harming or burning your skin Security and Movement Related Failure to do so may cause electric shockDo not place a heavy object over the product Use only a battery authorized by Samsung ElectronicsDispose of worn-out batteries properly Use a wall outlet or multi-plug with a grounding part Do not drop or knock the productDo not insert your fingers into the PC Card Slot Check CDs for cracks and damage prior to useUse parts authorized by Samsung Electronics only Carefully touch a part or device of the productTake care not to throw or drop a computer part or device Never disassemble or repair the product by yourselfSafety Precautions Using the Power Supply in an Airplane When Using the AC Power PlugWhen Using the Auto Adapter When Using the Airplane Charging CoverterProper Posture During Computer Use Proper PostureHand Position Eye PositionKeep your arm at a right angle as shown by the figure Use Time Break Time Volume Control Headphones and SpeakersCheck your volume first to listen to music IlluminationOverview Front ViewFn Lock Status IndicatorsPower Caps LockCD Drive ODD Plays CD or DVD titles Right ViewCamera, etc Left View Bottom View Battery LatchesBattery Compartment CoverTurning the computer on Adjusting the screen brightnessTurning the Computer On and Off About Windows ActivationOn the desk top Click Settings PowerTurning the computer off Purchased operating systemUnlocking the screen Chapter Using Windows Displaying Help What is Microsoft Windows?Viewing Help+Tips On the Start screen, select Help+TipsStart screen App Refers to the apps that are currently installedScreen At a Glance Charms is hidden at the rightCharms Using the Start buttonDesktop Move to the Start screen Start buttonUsing the Charms Activating the CharmsIcon Name Function Description Click the Charms Settings Changing the SettingsChange PC settings NetworkUsing Apps Using AppsStarting/Exiting an App Using split screens Store AppAdding/Removing an App to/from the Start Screen Camera App at a GlanceSelect Camera From the Start screen To take photos, select To play the photo or movie To edit photosUsing the Windows Store Configuring your Microsoft AccountWindows Hot Key Function Chapter Using the computer Shortcut Keys KeyboardShortcut Keys Name Function Other Function Keys SettingsPerforms the right-click mouse function touchpad Click Function TouchpadBasic Touchpad Functions Moving the cursor on the screenRight Button Function Configuring the Gesture FunctionDrag Function Zoom Functions Scroll FunctionCharms Menu Activating Function Last Run Window Opening FunctionTouchpad On/Off Function Auto-locking when connecting USB mouseDesktop Settings Control Panel Hardware and Sound Touchpad Locking with shortcut keysUsing CD Drive To eject a CD when the CD drive does not work orExample SD Card Multi Card SlotMemory Card Naming To remove a memory card Click to open the folder and click View FilesTo format a memory card Click the File Explorer iconConnecting an External Display Device About the connection cableDuplicate Connecting to the monitor port OptionalPC Screen only ExtendConnecting through the Hdmi port Optional Using AMD Graphics Effectively optional Adding programs for PowerXpress graphics technologySelect the Program Settings tab Using Nvidia graphics more efficiently optionalSelect 3D Settings Manage 3D settings in the left pane Have to register the program in the Nvidia PanelAdjusting the Volume using the Volume Adjustment Program Adjusting the VolumeAdjusting the Volume using the Keyboard Using the Sound RecorderRight-click over the Speakers and select Properties Using SoundAliveSettings Control Panel Hardware and Sound Select the SoundAlive tab and select one of the modesClick the Charms menu Settings Screen Adjustment icon Controlling the Brightness Using the KeyboardSwitching the picture mode Click Settings Display Color toneInstructions for Cleaning the LCD Saving battery power consumptionLCD bad pixels principle of computer Connecting to the Wired LAN Wired NetworkConnect the LAN cable to the wired LAN port Network settings have been completed ProtocolsUsing the WOL Wake On LAN function Left menu paneWhat is an Access Point AP? Wireless Network OptionalScreen figures and terms may differ depending on the model If you click the Charms menu Settings Connecting to a Wireless LANConnections icon, a list of available APs appears Setting Up the TPM Using the TPM Security Device OptionalInitializing the TPM chip Repeatedly Initializing the TPM chipPress the F10 key to save the changes Status item and set the item to Enable and Activate Using the TPM Security Device OptionalInstalling the TPM program Select TPM Host SW and click InstallThen click Infineon Security Platform Solution After the program is completely installed, click CloseAdministrator Alternatively, double-click Using the TPM program Encrypting a file folderOpening an encrypted folder file This dialog box only appears when the folder is encryptedRange to apply the encryption to and click OK Security Platform Features When the virtual drive PSD does not appearUsing the virtual drive Personal Secure Drive PSD Decrypting an encrypted folder fileWhen the virtual drive PSD is not loaded Open the File ExplorerDeleting the virtual drive Samsung Software Update SW UpdateShown Diagnosing the Computer Status and TroubleshootingSupport Center may not be provided or may be a different Version depending on the modelUsing the Security Slot Chapter Settings and Upgrade Bios Setup ProductSetup Menu Help Bios Setup ScreenSetup Menu Description Setting a Boot Password Setting a Supervisor PasswordSetting up a Hard Disk Drive Password Optional Setting a User PasswordSetting Up a Boot Password Set the Password on boot item to EnabledSupervisor Password item, press Enter Deactivating the PasswordEnter Press Enter on the Boot Device Priority item Changing the Boot PrioritySelect the Boot menu in the Bios Setup Press the F10 key to save the settings and exit SetupUpgrading Memory Adding or Replacing Memory ModulesDown while pulling the memory module latches outward If the memory does not fit easily, push the memory moduleRemoving a memory module Battery BatteryInstalling/Removing the Battery Battery latches move inwards and fix the batteryConfirming the battery charge in the Taskbar Charging the BatteryMeasuring the Remaining Battery Charge Battery Usage Time InformationDecreasing the LCD Brightness Extending the Battery Usage TimeUsing the power management program OptionsSetup screen Using the Battery Calibration FunctionMove to the Boot Smart Battery Calibration item using Chapter Troubleshooting Restores the entire Windows drive Recovering/Backing up the Computer OptionalRecovery Introduction Function DescriptionRecovery RecoveringStart screen after the computer boots up If Windows does not startBacking up Recovering after a BackupYou cannot select a DVD drive Recovering To copy the external storage disk You need to purchase an external hard USB connectorDisk with the same settings Separately to connect the hard disk and your computerExport Disk Image Function Computer Recovery Function in Windows Reinstalling in Windows Reinstalling Windows OptionalIf the Select Windows Installation window appears, click Upgrade CustomReinstalling when Windows does not start Install NowRecovery Related Windows Related Q2 The App disappeared in the Start screen Touchpad/mouseWindows 8.1, and install a different OS Settings, color, and so on?How to activate Active Looks smallerSound Related Display RelatedOthers Chapter Appendix Safety Instructions Important Safety InformationSetting Up your System Instruction On Safety Operation of NotePC Care During UseLaser Safety Replacement Parts and AccessoriesBattery Disposal Laser Safety NoteConnect and Disconnect the AC adapter Power Cord RequirementsGeneral Requirements Wireless Guidance Regulatory Compliance StatementsUnited States of America USA and Canada Safety Requirements and NoticesExplosive Device Proximity Warning Unintentional Emitter per FCC Part Safety Notices for Other Devices in the Wireless NetworkUse On Aircraft Caution Intentional emitter per FCC Part If fitted with 2.4G band or 5G bandHealth and safety information Unintentional Emitter per ICES-003 CanadaIntentional Emitter per RSS Brazil European Directives European UnionEuropean Union CE Marking and Compliance Notices Low band 5.15 5.35 GHz is for indoor use onlyDansk ČeskyCzech DanishPolski MagyarHungarian PolishManufacturer Information Local Restriction of 802.11b/802.11g Radio UsageBelgium GeneralFrance India Only Weee Symbol InformationApplicable in countries with separate collection systems Samsung Packaging Take-Back Program Product Specifications Registered Trademarks Energy Star PartnerGlossary Hibernation Mode FirewallPartition Network AdministratorNotification Area ProtocolSystem File Sleep ModeShared Folder TCP/IPv4