Questions and Answers, Windows Related

Questions and Answers

This section provides information on possible problems, solutions and other references for system use.

Windows Related

Q1 The system does not shutdown properly.

AWhen the system does not shutdown normally, press and hold the Power button until the system manually shuts off. If the Power-Saving Mode is configured into the Power button, press and hold for more than 4 seconds to shut the system off. When the system is turned on after such manual shutdown, system test program will run to check errors in the system.

Q2 The system freezes during program operation

A1 There is an error with the program currently being used. Press the <Ctrl>, <Alt>, and <Delete> keys simultaneously and click and Task in the [Windows Task Manager] window.

A2 There is an error with the Windows OS. Reboot the system by using the Power button.

External USB Device-related

Q1 Some USB devices do not work properly.

ASome USB devices may not work properly or are not recognized by a PC due to an inherent flaw in their USB signaling properties. It is recommended using USB devices with the acquired USB logo.

(Error-reported USB Devices: Ark TV, Com-26D8 Optical Mouse, WINGKEY Bluetooth Keyboard, AlphaCam, etc.)

Q2 Some USB Devices are represented by an “Unknown Device” message with an exclamation mark when the device is inserted into the USB port of the system or the system restarts from power-saving mode.

ASome USB devices that have unstable signal properties may sometimes not be recognized by a PC when the device is inserted into the USB port of the system or the system restarts from power-saving mode. In this case, remove the device and try inserting it again.

Troubleshooting 81

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