Samsung NX100 user manual 123

Appendix > Before contacting a service center

Situation	Suggested remedies
	If you change the name of a file, your camera
Cannot display files	may not play the file (the name of the file should
	meet the DCF standard). If you encounter this
	situation, display files on your computer.
	•	Make sure that the focus option you set is
		suitable for the kind of shot you are taking.
The photo is blurry	•	Use a tripod to prevent your camera from
		shaking.
	•	Make sure that the lens is clean. If not, clean
		the lens. (p. 116)
The colors in the	An incorrect white balance can create unrealistic
photo do not match	color. Select the proper white balance option to
the actual scene	suit the light source. (p. 53)
	Your photo is overexposed.
The photo is too	•	Adjust the aperture value or the shutter
bright	•	speed.
		Adjust the exposure value. (p. 75)

Your photo is underexposed.

•	Adjust the aperture value or the shutter
The photo is too dark	speed.
•	Adjust the exposure value. (p. 75)
•	Turn on the flash. (p. 35)

Situation	Suggested remedies
	This camera can have minute distortion when
Photos are distorted	using a wide-angle lens that enables shooting
	with a wide angle of view. This is normal, and
	does not cause malfunction.
Playback screen does	•	Make sure that A/V or HDMI cable is properly
not appear on the	•	connected to the external monitor.
connected external		Make sure that the memory card is properly
device		recorded.
	•	Make sure that the USB cable is connected
Your computer does	•	correctly.
not recognize your		Make sure that your camera is switched on.
camera	•	Make sure that you are using a supported
		operating system.
Your computer	The file transfer may be interrupted by static
disconnects the
	electricity. Disconnect the USB cable and
camera while
	connect it again.
transferring files
Your computer	Depending on the software you use, video files
	may not play. To play video files captured with
cannot play videos	your camera, install and use the Intelli-studio
	program on your computer.
Cannot set the DPOF	You cannot set the DPOF for RAW files.
for RAW files

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