Samsung NZ63J9770EK/EU, NZ63J9770EK/EE manual Warranty and service, FAQs and troubleshooting

Models: NZ63J9770EK/EU NZ63J9770EK/EE

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Warranty and service

FAQs and troubleshooting

A fault may result from a minor information that you can correct yourself with the help of the following instructions. Do not attempt any further repairs if the following instructions do not help in each specific case.

WARNING

Repairs to the appliance are to be performed only by a qualified service technician. Improperly effected repairs may result in considerable risk to the user. If your appliance needs repair, please contact your customer service centre.

 

Problem

Possible cause

Solution

 

 

 

What should I do if the

• The fuse in the house

• If the fuses trip a number

cooking zones are not

wiring is intact.

of times, call an authorised

 

functioning?

• The control indicators

electrician.

 

 

in the control panel are

• The appliance is properly

 

 

illuminated.

switched on.

 

 

 

What should I do if the

• The On/Off sensor was

• The appliance is properly

cooking zones will not

accidentally actuated.

switched on.

 

switch on?

• The control panel is

• Clean the control panel.

 

 

partially covered by a

 

 

 

damp cloth or liquid.

 

 

 

 

What should I do if

• The On/Off sensor was

• The appliance is properly

the display except for

accidentally actuated.

switched on.

,

the residual

• The control panel is

• Clean the control panel.

warmth indicator

partially covered by a

 

suddenly disppears?

damp cloth or liquid.

 

 

 

 

What should I do if,

• The cooking zone was only

• If the cooking zone is hot,

after the cooking zones

briefly used and therefore

please call the customer

have been switched off,

did not become hot

service center.

residual warmth is not

enough.

 

indicated in the display

 

 

 

 

 

 

Warranty and service

English  43

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4/5/2017 5:04:20 PM

Page 43
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Samsung NZ63J9770EK/EU, NZ63J9770EK/EE manual Warranty and service, FAQs and troubleshooting