Warranty and service

Information code

Possible cause

Solution

 

 

 

C0

Check the Auto Cook sensor.

Restart the appliance using the Power

 

 

button. If the problem continues,

C1

The temperature is sensed higher

disconnect power for more than 30

 

than specified.

 

seconds. Then, restart the appliance and

 

 

C2

Check the Auto Cook sensor.

try again. If the problem still continues,

 

 

contact a local service center.

A2

The DC Motor fails to operate

 

 

because of problems with the PCB

 

 

or wiring, or electrical disturbance

 

 

on the motor blade.

 

 

 

 

d0

The sensor is pressed for more

Check if the sensor pad is wet or pressed.

 

than 8 seconds.

If the problem continues, restart the

 

 

appliance using the Power button. If the

 

 

problem still continues, contact a local

 

 

service center.

 

 

 

F0

Communications between main

Restart the appliance using the Power

 

and sub PCBs fail.

button. If the problem continues,

 

 

disconnect power for more than 30

F2

The touch-enabled IC

seconds. Then, restart the appliance. If

 

communicates abnormally.

 

the problem still continues, contact a local

 

 

 

 

service center.

 

 

 

Warranty and service

What should I do if the cooking zone will not switch on or off?

This could be due to one of the following possibilities:

The control panel is partially covered by a damp cloth or liquid.

The child safety lock is on.

What should I do if the display is illuminated?

Check for the following:

The control panel is partially covered by a damp cloth or liquid.

To reset, press the On/Off control sensor.

If liquid has overflowd on control panel, please wipe the liquid.

What should I do if the display is illuminated?

Check for the following:

The hob is overheated because of abnormal operation.

After hob is cooled down, press the On/ Off control sensor for resetting.

What should I do if the display is illuminated?

Check for the following:

Cookware is unsuitable or too small or no cookware has been placed on the cooking zone.

If you use suitable cookware, displayed message will automatically disapear.

44  English

NZ63J9770EK_EU_DG68-00634A-02_EN.indd 44

4/5/2017 5:04:21 PM

Page 44
Image 44
Samsung NZ63J9770EK/EE, NZ63J9770EK/EU manual Information code Possible cause Solution