Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
• If a service technician gives instructions on how to use product or simply adjusts options without
disassembling product.
• If a defect is caused by external environmental factors. (Internet, Antenna, Wired Signal, etc.)
• If a product is reinstalled or devices are connected additionally after installing the purchased prod-
uct for the first time.
• If a product is reinstalled to move to a different spot or to move to a different house.
• If customer requests instructions on how to use because of another company's product.
• If customer requests instructions on how to use the network or another company's program.
• If customer requests software installation and setup for the product.
• If a service technician removes/cleans dusts or foreign materials inside of the product.
• If customer requests an installation additionally after purchasing a product through home-shopping
or online.
A Product damage caused by customer's faultProduct damage caused by customer's mishandling or wrong repair
If a product damage is caused by;
• external impact or drop.
• use of supplies or separatly sold product unspecified by Samsung.
• repair from a person besides an engineer of outsourcing service company or partner of Samsung
Electronics Co., Ltd.
• remodeling or repairing the product by customer.
• using it with incorrect voltage or non-authorised electrical connections.
• not following the "cautions" in User Manual.
Others• If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
• If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator,
Lamp, Filter, Ribbon, etc.)
Note
If customer requests a service in case the product has no defect, service fee may be charged. So please
read User Manual first.
TermsDot Pitch The image on a monitor is composed of red, green and blue dots.
The closer the dots, the higher the resolution. The distance be-
Appendix