5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

PROBLEMS RELATED TO INSTALLATION (PC MODE)

The monitor screen flickers.

Check if the signal cable between the computer and the monitor is securely connected and tightened.

(Refer to Connecting to a Computer)

PROBLEMS RELATED TO SCREEN

 

 

 

Screen is blank and power indicator is off.

 

Ensure that the power cord is firmly connected and the LCD monitor is on.

 

 

(Refer to Connecting to a Computer)

 

 

 

"Check Signal Cablemessage

 

Ensure that the signal cable is firmly connected to the PC or video sources.

 

 

(Refer to Connecting to a Computer)

 

 

 

"Not Optimum Mode" message

 

Check the maximum resolution and the frequency of the video adapter.

 

 

Compare these values with the data in the Standard Signal Mode Table.

 

 

 

Picture rolls vertically.

 

Check if the signal cable is securely connected.Connect it again securely.

 

 

(Refer to Connecting to a Computer)

 

 

 

Image is not clear. Picture is blurred.

 

Run Frequency <Coarse > and < Fine> tuning.

 

 

Turn on again after removing all accessories(video extension cable, etc.)

 

 

Set resolution and frequency to the recommended ranges.

 

 

 

Picture image is unstable and vibrates.

 

Check if the resolution and frequency set for the computer video card falls

 

 

in the range supported by the monitor. If not, reset them referring to the

Ghost images are shown in the picture.

 

 

current <Information> under the monitor menu and Standard Signal Mode

 

 

 

 

Table.

 

 

 

The image is too light or too dark

 

Adjust the Brightness and Contrast

 

 

(Refer to the <Brightness>, <Contrast>)

 

 

 

Screen is blank and the power indicator light

 

The monitor is using its power management system

blinks every 0.5 or 1 seconds

 

Press a key on the keyboard

 

 

 

 

 

The screen is blank and is blinking.

 

If you see the TEST GOOD message on the screen when you press the [

 

 

MENU] button, check the cable connection between the monitor and the

 

 

computer to ensure that the connector is properly connected.

 

 

 

 

PROBLEMS RELATED TO AUDIO

 

 

 

No sound

 

Ensure that the audio cable is firmly connected to both the audio-in port on

 

 

your monitor and the audio-out port on your sound card.

 

 

(Refer to Connecting to a Computer)

 

 

Check the volume level.

 

 

 

The sound level is too low.

 

Check the volume level.

 

 

If the volume is still too low after turning the control to its maximum, check

 

 

the volume control on the computer sound card or software program.

 

 

 

PROBLEMS RELATED TO REMOTE CONTROL

The remote control buttons do not respond.

Check the battery polarities (+/-).

Check if the batteries have been exhausted. Check if the power is on.

Check if the power cord is securely connected.

Check if a special fluorescent or neon lamp is on in the vicinity

5-2

Troubleshooting

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Samsung P2770HD, P2470HD user manual Before Requesting Service, Problems Related to Screen, Problems Related to Audio

P2470HD, P2770HD specifications

The Samsung P2370HD, P2570HD, P2370HD-1, and P2770HD are a series of high-definition monitors that successfully blend functionality, design, and advanced technology. Each model is crafted to cater to the needs of both casual users and professional environments, offering an exceptional visual experience.

The P2370HD features a 23-inch screen size with a full HD resolution of 1920x1080 pixels, ensuring sharp and vibrant images. The 5ms response time makes it ideal for fast-paced gaming and video playback without ghosting or motion blur. It boasts a contrast ratio of 1,000:1, which can be enhanced to 50,000:1 dynamically, providing deep blacks and bright whites for an immersive viewing experience.

Similarly, the P2570HD offers a larger 25-inch display while retaining the same full HD resolution. This model is designed for users who prefer a larger screen for multitasking or entertainment. It also features built-in 5-watt speakers, providing an all-in-one solution for users who require decent audio output without the need for external speakers.

The P2370HD-1 is a slight variant of the P2370HD, offering the same specifications but with additional connectivity options. Users will appreciate the flexibility of dual HDMI inputs that allow for seamless switching between different devices such as gaming consoles and Blu-ray players, making it versatile for various multimedia applications.

The P2770HD rounds out the lineup with a 27-inch display. This model stands out due to its enhanced viewing angles thanks to the use of Samsung's advanced PLS (Plane-to-Line Switching) technology, which provides wider horizontal and vertical viewing angles compared to traditional TN panels. This characteristic makes the P2770HD suitable for collaborative work environments, where multiple viewers are often present.

All four models come equipped with an elegant design, incorporating a slim profile and a glossy finish that adds a touch of modern style to any workspace. The energy-efficient features ensure lower power consumption while maintaining performance, making these monitors environmentally friendly.

In summary, the Samsung P2370HD, P2570HD, P2370HD-1, and P2770HD are commendable monitors that offer a combination of impressive display technology, versatile connectivity options, and sleek design, making them ideal choices for a variety of users seeking high-quality visual experiences.