Solving Common Problems

Before contacting the after-sales service, perform the following simple checks. They may save you the time and expense of an unnecessary call.

Problem

Explanation/Solution

 

 

The air conditioner does not operate at all.

Check that the breaker used for the air conditioner is switched on.

Check that the POWER indicator on the indoor unit is on;

if necessary press the (On/Off) button on the remote control.

Check whether the TIMER indicator on the indoor unit is switched on. If so:

-Wait until the switch-on time is reached and the air conditioner starts up automatically

-Cancel the timer (see pages 18~20 for further details)

The air conditioner does not operate with the remote control.

Check that there are no obstacles between you and the indoor unit.

Check the remote control batteries.

Check that you are close enough to the indoor unit (seven metres/ yards or less).

No beep is heard when you press the (On/Off) on the remote control.

Check that you are pointing the remote control at the remote control sensor on the control panel of the indoor unit.

Replace the remote control batteries if necessary.

The air conditioner does not cool or heat.

Check that the correct operating mode has been selected (AUTO, COOL, HEAT).

The room temperature may be too low or too high.

Dust may be blocking the air filter guard; refer to page 23 for cleaning instructions.

Check that there is no obstacle in front of the outdoor unit.

When heating, the required room temperature is never reached and the air conditioner frequently stops.

Check that the required temperature has been set correctly.

Increase the fan speed.

If the air flow is directed downwards, use the remote control to direct it upwards.

The fan speed does not change

Check that the operating mode is set to COOL, HEAT or FAN ; in the

when you press the

button.

AUTO, TURBO and LONG mode, the fan speed changes

 

 

automatically and in the DRY mode, it is set to AUTO.

The air flow direction does not Check that the air conditioner has been switched on; if necessary,

change when you press thepress the (On/Off) button on the remote control. or button.

The timer is not correctly triggered. Check that the timer has been programmed correctly; see pages 18~20.

Odours are permeated in the room Air the room. during air conditioning.

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Samsung PH28ZA1, APH2840E/XFO, APH2840E/AFR manual Solving Common Problems