Troubleshooting

Do not use benzene, thinner or other flammable sub- stances, or a wet cloth.

We recommend that a SAMSUNG cleansing agent is used to prevent damage to the screen.

2)Maintaining the Flat Panel Display Screen.

Clean with a soft cloth (cotton flannel) smoothly.

Never use acetone, benzene or thinner.

(They may cause flaws or deformation of the screen surface.)

The user will be required to pay costs and related expenses for repairing damages caused.

Symptoms and Recommended Actions

Note

A PDP Display recreates visual signals received from the computer. Therefore, if there is a problem with the computer or the video card, this can cause the PDP Display to become blank, have poor coloring, become noisy, and video mode not supported, etc. In this case, first check the source of the problem, and then contact a Service Center or your dealer.

1.Check if the power cord and the video cables are properly connected to the computer.

2.Check if the computer beeps more than 3 times when booting.

(If it does, request an a service for the main board of the computer.)

3.If you installed a new video card or if you assembled the PC, check if you installed the Adaptor(video).

4.Check if the scanning ratio of the video screen is set to between 50 Hz ~ 85 Hz. (Do not exceed 60Hz when using the maximum resolution.)

5.If you have problems in installing the Adaptor (video) driver, boot the computer in Safe Mode, remove the Display Adaptor in the "Control Panel −> System −> Device Admin- istrator" and then reboot the computer to reinstall the Adaptor (video) driver.

Check List

Note

The following table lists possible problems and their solutions. Before calling for assis- tance, check the information in this section to see if you can remedy any problems for yourself. If you do need assistance, please call the phone number on the Information section or contact your dealer.

Problems related to the Installation (PC Mode)

Note

Problems related to the PDP Display installation and their solutions are listed.

Q:The PDP Display screen flickers.

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Samsung PH42KPPLBC/XY manual Symptoms and Recommended Actions, Check List, Problems related to the Installation PC Mode

PH42KPPLBC/XV, PH42KPPLBC/XY, PH42KPPLBC/EN specifications

The Samsung PH42KPPLBC series, specifically the models PH42KPPLBC/EN, PH42KPPLBC/XY, and PH42KPPLBC/XV, exemplify the latest advancements in display technology and engineering excellence. Designed primarily for professional settings, these models are crafted to meet the demands of various environments, including retail, corporate, and educational spaces.

A standout feature of the Samsung PH42KPPLBC series is its vibrant 4K Ultra HD resolution, which delivers stunning visuals and crisp details. With a resolution of 3840 x 2160 pixels, content is displayed with remarkable clarity, ensuring that even the smallest details are rendered accurately. This high-definition performance makes it ideal for presentations, advertisements, and interactive displays.

The displays use advanced LED technology, contributing to enhanced brightness and contrast. This ensures that images are not only eye-catching but also consistent, even in brightly lit environments. The superior brightness capabilities allow content to be seen clearly from various angles, making it suitable for high-traffic areas where visibility is essential.

Samsung's Smart Signage Platform is integrated into the models, providing users with a powerful content management system. This feature allows for easy scheduling and playback of multimedia content, facilitating dynamic updates and real-time information dissemination. Whether it’s displaying promotional content or providing informative updates, the flexibility of the platform enhances user engagement.

Connectivity is another critical advantage of the PH42KPPLBC series. With multiple input options, including HDMI, DisplayPort, and USB, users can effortlessly connect various devices for a seamless experience. This versatility ensures that the display can serve multiple functions within different applications and environments.

The design of the PH42KPPLBC series is both sleek and durable, featuring a slim profile that allows for easy installation in various configurations, whether wall-mounted or freestanding. Additionally, the displays are designed to operate continuously, making them ideal for 24/7 usage in demanding environments.

In conclusion, the Samsung PH42KPPLBC/EN, PH42KPPLBC/XY, and PH42KPPLBC/XV models stand out as exceptional choices in the commercial display market. With their stunning 4K resolution, advanced LED technology, smart signage capabilities, versatile connectivity, and robust design, they are tailored to meet the diverse needs of businesses and institutions looking to enhance their visual communication strategies.