07 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings >

Support > Self Diagnosis > Start Picture Test or Start Sound Test).

 

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected

device.

 

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (

> Settings >

Broadcasting > Auto Tuning).

 

–– This function is only available on certain models in specific geographical areas.

 

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Samsung QA49Q7FAMKXXV, QA65Q7FAMKXXV, QA75Q7FAMKXXV, QA55Q7FAMKXXV manual Troubleshooting and Maintenance, TV won’t turn on
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QA49Q7FAMKXXV, QA75Q7FAMKXXV, QA65Q7FAMKXXV, QA55Q7FAMKXXV specifications

The Samsung QA55Q7FAMKXXV, QA65Q7FAMKXXV, QA75Q7FAMKXXV, and QA49Q7FAMKXXV televisions belong to the impressive Q7F series, renowned for its innovative technology and superior picture quality. These models are part of Samsung's QLED lineup, which utilizes Quantum Dot technology to deliver vibrant colors and exceptional brightness, making them ideal for both brightly lit and darker environments.

One of the standout features of the Q7F series is its 4K Ultra HD resolution, which offers four times the pixel density of Full HD. This ensures stunning clarity, allowing viewers to experience every detail in their favorite films and shows. Coupled with High Dynamic Range (HDR) support, these TVs enhance contrast and color accuracy, providing a more lifelike viewing experience. The HDR10+ technology further optimizes brightness levels on a scene-by-scene basis, ensuring that bright highlights and deep blacks coexist beautifully.

The design of the Q7F models is sleek and modern, emphasizing a premium aesthetic. With minimal bezels and a clean, elegant finish, these televisions are designed to complement any living space. The One Connect Box feature allows for easy cable management, reducing clutter and allowing for a seamless installation.

Samsung's Smart TV platform with Tizen OS offers a user-friendly interface, granting access to a wide range of streaming services and apps. Features like SmartView facilitate screen mirroring from compatible devices, enhancing the versatility of the TV. The built-in Bixby voice assistant enables users to control the TV and other smart home devices with intuitive voice commands.

Additionally, the Q7F series incorporates advanced sound technologies, including Dolby Digital Plus and Samsung's proprietary Acoustic Multi-Audio that uses additional speakers for a more immersive audio experience. The multi-dimensional sound combined with stunning visuals creates a cinema-like experience at home.

Furthermore, the QA55Q7FAMKXXV, QA65Q7FAMKXXV, QA75Q7FAMKXXV, and QA49Q7FAMKXXV models all support various gaming features, such as low input lag and Game Mode, providing gamers with an optimized experience.

In summary, the Samsung Q7F series combines cutting-edge technologies, superior picture quality, and a sleek design, making it a top choice for those seeking an exceptional viewing experience in any format.
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