Toshiba A100 - page 37

2 Troubleshooting Procedures

2-ii PORTEGE A100 Maintenance Manual (960-460)

Contents

Main Toshiba Personal Computer PORTEGE A100 Maintenance Manual TOSHIBA CORPORATION Page Preface Page Page Table of Contents Page Page Page Page Page Chapter 1 Contents Page 1.1 Features Page Page Page Page Page Page Page Page 1.2 2.5-inch Hard Disk Drive 1.2 2.5-inch Hard Disk Drive 1 Hardware Overview Table 1-2 2.5-inch HDD Specifications 1.3 Keyboard 1.4 CD-RW/DVD-ROM Drive 1.5 CD-ROM Drive 1.6 DVD-Multi (CD-R/RW+DVD-RAM/R/RW) Drive 1.7 TFT Color Display Page 1.8 Power Supply 1.8 Power Supply 1 Hardware Overview Table 1-11 Power supply output specifications(2/2) 1.9 Batteries Page 1.10 AC Adapter Page Page Chapter 2 Contents Page Page Page 2.1 Troubleshooting 2.2 Troubleshooting Flowchart Page Page Page 2.3 Power Supply Troubleshooting Page Page Page 2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting q Main Battery q Second Battery q S3V output 2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures q 1R5-C1 output q 1R8-C1 output q PPV output q PTV output (CH0) 2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting q E5V output (CH0) q E3V output (CH0) q 1R2-P1V output (CH1) q PTV output (CH1) Page Page Page 2.4 System Board Troubleshooting Page Page Page 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-20 PORTEGE A100 Maintenance Manual (960-460) Table 2-3 D port status (1/7) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTEGE A100 Maintenance Manual (960-460) 2-21 Table 2-3 D port status (2/7) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-22 PORTEGE A100 Maintenance Manual (960-460) Table 2-3 D port status (3/7) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTEGE A100 Maintenance Manual (960-460) 2-23 Table 2-3 D port status (4/7) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-24 PORTEGE A100 Maintenance Manual (960-460) Table 2-3 D port status (5/7) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTEGE A100 Maintenance Manual (960-460) 2-25 Table 2-3 D port status (6/7) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-26 PORTEGE A100 Maintenance Manual (960-460) Table 2-3 D port status (7/7) Page Page 2.5 USB 3.5 FDD Troubleshooting Page Page 2.6 2.5 HDD Troubleshooting Page Page Page Page 2.7 Keyboard Troubleshooting 2.8 Display Troubleshooting Page 2.9 Optical drive Troubleshooting 2.10 Touch Pad Troubleshooting 2.11 Modem Troubleshooting 2.12 LAN Troubleshooting 2.13 Sound Troubleshooting Page 2.14 SD Card Slot Troubleshooting 2.15 Wireless LAN Troubleshooting Page Page Page 2.16 Bluetooth Troubleshooting Page Page Page Page Page Chapter 3 Contents Page 3.1 The Diagnostic Test Page 3.2 Executing the Diagnostic Test Page Page Page Page 3 Tests and Diagnostics 3.3 Subtest 3.3 Subtest 3.3 Subtest 3 Tests and Diagnostics Table 3-1 Subtest names (2/2) 3.4 System Test Page Page Page 3.5 Memory Test Page 3.6 Keyboard Test Page Page Page 3.7 Display Test Page Page 3.8 USB Floppy Disk Test Page 3.9 Hard Disk Test Page Page 3.10 Real Timer Test Page 3.11 NDP Test 3.12 Expansion Test Page 3.13 CD-ROM/DVD-ROM Test 3.14 Wireless LAN (Calexico) Test 3.15 Wireless LAN (Atheros 11b/g or 11a/b/g) Test Page Page 3.16 Bluetooth Test 3.16 Bluetooth Test 3 Tests and Diagnostics PORTEGE A100 Maintenance Manual (960-460) 3-37 3 Tests and Diagnostics 3.16 Bluetooth Test 3-38 PORTEGE A100 Maintenance Manual (960-460) If the target machine has any problem, it displays Error CODE. The following message is displayed. 3.16 Bluetooth Test 3 Tests and Diagnostics Page 3.16 Bluetooth Test 3 Tests and Diagnostics PORTEGE A100 Maintenance Manual (960-460) 3-41 3 Tests and Diagnostics 3.16 Bluetooth Test 3-42 PORTEGE A100 Maintenance Manual (960-460) 3.16 Bluetooth Test 3 Tests and Diagnostics 3 Tests and Diagnostics 3.16 Bluetooth Test Table 3-3 Error code for Bluetooth test (BD_ADDR of the DUT) (2/2) 3.17 Sound/LAN/Modem Test Page 3.18 IEEE 1394 Test 3 Tests and Diagnostics 3.19 Error Status Code 3.19 Error Status Code 3.19 Error Status Code 3 Tests and Diagnostics Table 3-4 Error status codes names (2/2) 3.20 HDC Status 3.20 HDC Status 3 Tests and Diagnostics Table 3-6 Error register contents 3.21 FDD Cleaning 3.22 Log Utilities Page 3.23 Running Test Page 3.24 Floppy Disk Drive Utilities Page Page Page Page Page 3.25 System Configuration Page 3.26 SETUP Page 3.26 SETUP 3 Test and Diagnostics PORTEGE A100 Maintenance Manual (960-460) 3-67 BATTERY PASSWORD Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Chapter 4 Contents Page Page Page 4.1 Overview Page Page Page Page Page Page 4.2 Battery pack Page 4.3 PC card 4.4 SD memory card 4.5 Connector panel 4.6 Keyboard holder/Keyboard Page Page 4.7 Optical drive 4.8 Palm rest/Touch pad Page Page Page 4.9 Memory module Page 4.10 HDD Page 4.11 Wireless LAN module 4.12 MDC module 4.13 RTC battery 4.14 Internal microphone/Cover latch Page 4.15 Bluetooth module 4.16 Cover assembly Page Page 4.17 LED board 4.18 System board Page 4.19 2nd Battery board/Heat sink/CPU Page Page Page 4.20 CPU fan 4.21 Speaker Page 4.22 LCD unit / FL inverter Page Page Page 4.23 LCD cable/Wireless LAN antenna / Bluetooth antenna Page Page Page Page 4.24 Hinge assembly Page 4.25 Fluorescent lamp Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Appendix Contents Page Page Page Page Page Appendix A Handling the LCD Module Precautions for handling the LCD module Page Page Page Page Page Apx. B Board Layout Appendices PORTEGE A100 Maintenance Manual (960-460) B-1 Appendix B Board Layout B.1 System Board Front View Figure B-1 System board layout (front) Page Apx. B Board Layout Appendices B.2 System Board Back View Figure B-2 System board layout (Back) Appendices Apx. B Board Layout Table B-2 System board (back) B.3 2nd battery Board Front and Back View B.4 LED Board Front and Back View Apx. C Pin Assignment Appendices PORTEGE A100 Maintenance Manual (960-460) C-1 Appendix C Pin Assignment System Board C.1 PJ1400/PJ1401 Memory 1/2 connector (200pin) Table C-1 Memory 1/2 connector (200pin)(1/4) Appendices Apx. C Pin Assignment C-2 PORTEGE A100 Maintenance Manual (960-460) Table C-1 Memory1/2 connector (200pin)(2/4) Apx. C Pin Assignment Appendices PORTEGE A100 Maintenance Manual (960-460) C-3 Table C-1 Memory1/2 connector (200pin)(3/4) Appendices Apx. C Pin Assignment Table C-1 Memory 1/2 connector (200pin)(4/4) C.2 PJ5600 LCD connector (41pin) Table C-2 LCD connector (41pin) C.3 PJ5620 CRT I/F connector (15pin) C.4 PJ5640 TV out I/F connector (3pin) Appendices Apx. C Pin Assignment C.5 PJ1800 HDD I/F connector (44pin) Table C-5 HDD I/F connector (44pin) Apx. C Pin Assignment Appendices C.6 PJ1801 CD-ROM I/F connector (50pin) Table C-6 CD-ROM I/F connector (50pin) C.7 PJ4700 USB1 connector (8pin) C.8 PJ4701 USB2 connector (8pin) C.9 PJ 2000 Debug port connector (4pin) Apx. C Pin Assignment Appendices C.10 PJ2100 PC card I/F connector (150pin) Table C-10 PC card I/F connector (150pin) (1/3) Appendices Apx. C Pin Assignment Table C-10 PC card I/F connector (150pin)(2/3) Apx. C Pin Assignment Appendices Table C-10 PC card I/F connector (150pin) (3/3) Appendices Apx. C Pin Assignment C.11 PJ3200 Keyboard connector (34pin) Table C-11 Keyboard connector (34pin) C.12 PJ3201 PAD connector (8pin) Table C-12 PAD connector (8pin) C.13 PJ6002 External microphone connector (6pin) C.14 PJ6003 Internal microphone connector (2pin) C.15 PJ4100/RJ11 Network I/F connector Appendices Apx. C Pin Assignment C-14 PORTEGE A100 Maintenance Manual (960-460) C.16 PJ2102 Mini PCI I/F connector (124pin) Table C- 16 Mini PCI I/F connector (124pin)(1/2) Apx. C Pin Assignment Appendices PORTEGE A100 Maintenance Manual (960-460) C-15 Table C-16 Mini PCI I/F connector (124pin)(2/2) Appendices Apx. C Pin Assignment C.17 PJ3002 Bluetooth connector (20pin) Table C-17 Bluetooth connector (20pin) C.18 PJ4200 1394 I/F connector (4pin) Table C-18 1394 I/F connector (4pin) C.20 PJ3000 MDC I/F connector (30pin) Table C-20 MDC I/F connector (30pin) C.21 PJ8800 DC-IN connector (2pin) C.22 PJ8810 Main battery connector (10pin) C.23 PJ8760 RTC battery connector (2pin) C.24 PJ8770 FAN connector (3pin) Page Page Apx. C Pin Assignment Appendices 2nd Battery Board C.28 PJ9650 System Board1 I/F connector (50pin) Table C-28 System Board1 I/F connector (50pin) C.29 PJ8500 2nd battery Connector (10pin) Apx. D Keyboard Scan/Character Codes Appendices Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Appendices Apx. D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (2/4) Apx. D Keyboard Scan/Character Codes Appendices Table D-1 Scan codes (set 1 and set 2) (3/4) Page Page Appendices Apx. D Keyboard Scan/Character Codes Table D-3 Scan codes in Numlock mode Table D-4 Scan codes with Fn key Apx. D Keyboard Scan/Character Codes Appendices Table D-5 Scan codes in overlay mode Table D-6 No.124 key scan code Page Page Page Appendix F BIOS/KBC/EC Update Page Page Page Appendix H Key FD