Manuals / Toshiba / Computer Equipment / Webcam

Toshiba A100 manual Chapter Troubleshooting Procedures

Models: A100

1 322

Download 322 pages 39.53 Kb

Page 36

Chapter 2

Troubleshooting Procedures

Image 36

Toshiba A100 manual Chapter Troubleshooting Procedures

Contents

Portege A100 File NumberCopyright Safety Precautions PrefacePortege A100 Maintenance Manual Conventions AcronymsTable of Contents Chapter Tests and Diagnostics Chapter Replacement Procedures AppendicesAppendix E Chapter Hardware Overview Hardware Overview Chapter Contents Figures TablesFeatures Features Hardware OverviewHardware Overview Features CRTFeatures Hardware Overview Hardware Overview Features System units configuration Front of the computerShows the system block diagram Features Hardware Overview Hardware Overview Features Features Hardware Overview 2.5-inch Hard Disk Drive Hardware Overview 2.5-inch Hard Disk DriveSpecification Parameter Keyboard Hardware Overview KeyboardCD-RW/DVD-ROM drive dimensions CD-RW/DVD-ROM drive specificationsCD-RW/DVD-ROM Drive CD-RW/DVD-ROM Drive Hardware OverviewCD-ROM drive dimensions CD-ROM drive specificationsCD-ROM Drive Hardware Overview CD-ROM DriveDVD-ROM drive specifications DVD-Multi CD-R/RW+DVD-RAM/R/RW DriveDVD-Multi CD-R/RW+DVD-RAM/R/RW Drive Hardware Overview LCD module specifications TMD-maid 12.1 TFT LCD module specifications LG Phillp-maid 12.1 TFTTFT Color Display Hardware Overview TFT Color Display10 FL inverter board specifications Specifications G71C00011211TFT Color Display Hardware Overview FL Inverter BoardPower Supply Hardware Overview Power Supply11 Power supply output specifications1/2 Name Voltage UseICH4-M 12 Battery specifications Main BatteryBattery Charging Control Batteries13 Time required for charges of battery RTC Battery14 RTC battery charging time and data preservation time Batteries Hardware Overview15 AC adapter specifications Parameter SpecificationAC Adapter Hardware Overview AC AdapterChapter Troubleshooting Procedures Troubleshooting Procedures Error Code Check Troubleshooting Procedures Figures Troubleshooting Procedures Troubleshooting Troubleshooting Troubleshooting ProceduresTroubleshooting Flowchart Troubleshooting Procedures Troubleshooting FlowchartTroubleshooting Flowchart Troubleshooting Procedures Troubleshooting flowchart 1/2Troubleshooting flowchart 2/2 Troubleshooting Flowchart Troubleshooting Procedures Power Supply Troubleshooting Troubleshooting Procedures Power Supply TroubleshootingPower Supply Troubleshooting Troubleshooting Procedures Procedure 1 Power Supply Icon CheckBattery icon DC in iconTroubleshooting Procedures Power Supply Troubleshooting Procedure 2 Error Code Check Error code MeaningSecond Battery 1R5-C1 output E5V output CH0 1R25-P1V output CH1 Procedure 3 Connection Check Procedure 4 Quick Charge CheckProcedure 5 Replacement Check System Board Troubleshooting Troubleshooting Procedures System Board TroubleshootingSystem Board Troubleshooting Troubleshooting Procedures Procedure 1 Message CheckKBC Error HDC Error Procedure 2 Debug Port D port Check on Boot Mode PJ2000Port status Inspection items Details CHGFIRMA.EXE Bios Portege A100 Maintenance Manual F10Ah Portege A100 Maintenance Manual Preboot Setup Error code Contents Procedure 3 Diagnostic Test Program Execution Check Procedure 4 Replacement CheckUSB 3.5 FDD Troubleshooting USB 3.5 FDD Troubleshooting Troubleshooting ProceduresProcedure 1 FDD Head Cleaning Check Troubleshooting Procedures USB 3.5 FDD Troubleshooting Procedure 2 Diagnostic Test Program Execution CheckFDD error code and status Code StatusProcedure 3 Connector Check and Replacement Check 2.5 HDD Troubleshooting Troubleshooting Procedures 2.5 HDD TroubleshootingProcedure 1 Partition Check 2.5 HDD Troubleshooting Troubleshooting Procedures Procedure 2 Message CheckProcedure 3 Format Check Procedure 4 Diagnostic Test Program Execution Check 2.5 HDD error code and statusProcedure 5 Connector Check and Replacement Check PJ1800Keyboard Troubleshooting Keyboard Troubleshooting Troubleshooting ProceduresProcedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector Check and Replacement CheckDisplay Troubleshooting Troubleshooting Procedures Display TroubleshootingProcedure 2 Connector and Cable Check Display Troubleshooting Troubleshooting Procedures Procedure 3 Replacement CheckOptical drive Troubleshooting Troubleshooting Procedures Optical drive TroubleshootingTouch Pad Troubleshooting Touch Pad Troubleshooting Troubleshooting ProceduresModem Troubleshooting Troubleshooting Procedures Modem TroubleshootingLAN Troubleshooting LAN Troubleshooting Troubleshooting ProceduresSound Troubleshooting Troubleshooting Procedures Sound TroubleshootingProcedure 2 Connector Check Sound Troubleshooting Troubleshooting Procedures SD Card Slot Troubleshooting Troubleshooting Procedures SD Card Slot TroubleshootingProcedure 1 Check on Windows XP Procedure 2 Connector/Replacement CheckWireless LAN Troubleshooting Wireless LAN Troubleshooting Troubleshooting ProceduresProcedure 1 Transmitting-Receiving Check Troubleshooting Procedures Wireless LAN Troubleshooting Procedure 2 Antenna Connection CheckPJ2102 Procedure 3 Antenna Capability Check Antenna Test jigProcedure 4 Replacement Check Bluetooth Troubleshooting Bluetooth Troubleshooting Troubleshooting ProceduresTroubleshooting Procedures Bluetooth Troubleshooting Procedure 2 Antennas Connection CheckPJ3002 Procedure 3 Antenna Check Troubleshooting Procedures Bluetooth Troubleshooting Chapter Tests and Diagnostics Tests and Diagnostics 21.1 21.222.1 22.2Running Test 23.1 Function Description 23.2 Diagnostic Test Diagnostic Test Tests and DiagnosticsTests and Diagnostics Diagnostic Test Executing the Diagnostic Test Executing the Diagnostic Test Tests and DiagnosticsTests and Diagnostics Executing the Diagnostic Test System Test Xxxxxxx Tests and Diagnostics Executing the Diagnostic Test Executing the Diagnostic Test3 Tests and Diagnostics Tests and Diagnostics Subtest SubtestTest Name Subtest No Subtest Name Subtest Tests and Diagnostics Subtest names 2/2 Hard DiskTests and Diagnostics System Test System TestSystem Test Tests and Diagnostics AaaaaCPU Temp = XX deg C Throttling level = XXXXh System Test Tests and Diagnostics Tests and Diagnostics Memory Test Memory TestMemory Test Tests and Diagnostics Subtest Stress Tests and Diagnostics Keyboard Test Keyboard TestKeyboard Test Tests and Diagnostics Portege A100 Maintenance Manual Press Internet button button Tests and Diagnostics Display Test Display TestDisplay Test Tests and Diagnostics Hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh USB Floppy Disk Test Tests and Diagnostics USB Floppy Disk TestPortege A100 Maintenance Manual Hard Disk Test Tests and Diagnostics Hard Disk TestForward sequential 2.Reverse sequential 3.Random Worst pattern data Cylinder Real Timer Test Tests and Diagnostics Real Timer TestCtrl + Break Real Timer Test Tests and Diagnostics Tests and Diagnostics NDP Test NDP TestExpansion Test Tests and Diagnostics Sub# Address Good Bad ContentsExpansion Test Tests and Diagnostics Expansion Test CD-ROM/DVD-ROM Test Tests and Diagnostics CD-ROM/DVD-ROM TestWireless LAN Calexico Test Tests and Diagnostics Wireless LAN Calexico TestSetting the responder machine Setting the target machineWireless LAN Atheros 11b/g or 11a/b/g Test Setting the tester machine Then the test returns to the main menu automatically Bluetooth Test Tests and Diagnostics Bluetooth TestBluetooth Test Tests and Diagnostics Tests and Diagnostics3.16 Bluetooth Test Error code for Bluetooth test Bdaddr 1/2 See the Specification of the Bluetooth System in detail DUT Bdaddr III Cccc OOO Pppppp Eeeeee Ttttttt Eeeeeee M M NN C Lllllll Error code Error code for Bluetooth test Bdaddr of the DUT 1/2See the Specification of the Bluetooth System in detail Sound/LAN/Modem Test Tests and Diagnostics Sound/LAN/Modem TestLarge OK is displayed if no error occurred Subtest SeisakusyoIeee 1394 Test Tests and Diagnostics Ieee 1394 TestError Status Code Tests and Diagnostics Error Status CodeError status codes names 1/2 Device name Error code Error status namePcmcia Address Line Error REG# Tests and Diagnostics HDC Status Hard disk controller status register contentsHDC Status HDC Status Tests and Diagnostics Error register contents FDD Cleaning Tests and Diagnostics FDD CleaningFunction Description OperationsLog Utilities Tests and Diagnostics Log UtilitiesTests and Diagnostics Log Utilities Running Test Tests and Diagnostics Running TestTests and Diagnostics Running Test BreakFloppy Disk Drive Utilities Test and Diagnostics Floppy Disk Drive UtilitiesTest and Diagnostics Floppy Disk Drive Utilities Diagnostic Menu Select a format type and the following message will appear Press number key 1up, 2down, 3end ? Test and Diagnostics3.24 Floppy Disk Drive Utilities System Configuration System Configuration Test and DiagnosticsTest and Diagnostics System Configuration Setup Setup Test and DiagnosticsTest and Diagnostics Setup Accessing the Setup Program Boot PriorityMoving Within the Setup Menu and Changing Values Accepting Changes and Exiting the Setup WindowFactory Preset Configuration HDD mode Password Write PolicySetup Options Full PowerLow Power User Setting Details, see Battery Save Options belowDisabled Disables system automatic power off HDD Ntsc Japan Boot Turns on boot mode. Default Enabled Sounds Disabled Does Not sound Status Power on Standby Power off/halt Use this setting when OS supports Plug&Play. Default Disables Legacy support Disables built-in LAN functions Chapter Replacement Procedures Replacement Procedures 14.1 14.2CPU 44 to 4-55 Replacing TDM fluorescent lamp 1 to 56 to 56 to 4-63 Replacing LG Phillips fluorescent lamp 1 to 68 to Overview Replacement Procedures OverviewReplacement Procedures Overview Safety PrecautionsBefore You Begin Disassembly Procedures Assembly Procedures Tools and EquipmentScrew Tightening Torque Grip ColorScrew Notation Battery pack Replacement Procedures Battery packRemoving the battery pack Battery pack Replacement Procedures Installing a battery packReplacement Procedures PC card Installing a PC cardPC card Removing the PC cardSD memory card Replacement Procedures Installing a SD memory cardSD memory card Removing the SD memory cardConnector panel Replacement Procedures Connector panelRemoving the connector panel Installing a connector panelKeyboard holder/Keyboard Replacement Procedures Installing a keyboard holderKeyboard holder/Keyboard Keyboard holder Removing the keyboard holderReplacement Procedures Keyboard holder/Keyboard Keyboard Removing the keyboardInstalling a keyboard Replacement Procedures Optical drive Installing an optical driveOptical drive Removing the optical drivePalm rest/Touch pad Replacement Procedures Palm rest/Touch padPalm rest Removing the palm rest Replacement Procedures Palm rest/Touch pad Installing a palm restInstalling a touch pad board Touch pad Removing the touch pad boardReplacement Procedures Palm rest/Touch pad Memory module Replacement Procedures Installing a memory moduleMemory module Removing the memory moduleReplacement Procedures Memory module 10 HDD Replacement Procedures 10 HDDRemoving the HDD Replacement Procedures 10 HDD Installing a HDDWireless LAN module Wireless LAN module Replacement ProceduresRemoving the wireless LAN module Installing a wireless LAN moduleReplacement Procedures MDC module Installing a MDC moduleMDC module Removing the MDC moduleRTC battery RTC battery Replacement ProceduresRemoving the RTC battery Installing a RTC batteryReplacement Procedures Internal microphone/Cover latch Installing an internal microphoneInternal microphone/Cover latch Internal microphone Removing the internal microphoneInternal microphone/Cover latch Replacement Procedures Installing a cover latchCover latch Removing the cover latch Bluetooth module Replacement Procedures Bluetooth moduleRemoving the Bluetooth module Installing a Bluetooth moduleCover assembly Cover assembly Replacement ProceduresRemoving the cover assembly 23 Removing the screws 24 Removing the cover assembly Installing a cover assemblyReplacement Procedures LED board Installing a LED boardLED board Removing the LED boardSystem board Replacement Procedures System boardRemoving the system board Replacement Procedures System board Installing a system board19 2nd Battery board/Heat sink/CPU 19 2nd Battery board/Heat sink/CPU Replacement Procedures19.1 2nd Battery board Removing the 2nd battery board Installing a 2nd battery boardReplacement Procedures 19 2nd Battery board/Heat sink/CPU Installing a heat sinkHeat sink Removing the heat sink 19.3 CPU Removing the CPU 29 Removing the CPUInstalling a CPU 30 Installing a CPUCPU fan Replacement Procedures Installing a CPU fanCPU fan Removing the CPU fanReplacement Procedures Speaker SpeakerRemoving the speaker Speaker Replacement Procedures Installing a speakerReplacement Procedures LCD unit / FL inverter LCD unit / FL inverterRemoving the LCD unit / FL inverter LCD unit / FL inverter Replacement Procedures 34 Removing the display mask36 Removing the screws Installing a LCD unit / FL inverter 37 Removing the LCD unitLCD cable/Wireless LAN antenna / Bluetooth antenna Installing a LCD cableLCD cable Removing the LCD cable Wireless LAN antenna Removing the wireless LAN antenna 39 Removing the wireless LAN antenna40 Removing the wireless LAN antenna cable Installing a wireless LAN antennaBluetooth antenna Removing the Bluetooth antenna 41 Removing the Bluetooth antennaInstalling a Bluetooth antenna Hinge assembly Hinge assembly Replacement ProceduresRemoving the hinge assembly Replacement Procedures Hinge assembly Installing a hinge assemblyFluorescent lamp Replacement Procedures Fluorescent lampType Part.No Supplier Section Replacement Procedures Fluorescent lamp Replacing the 12.1 inch TDM fluorescent lampDisassembling the module 45 Replacing TDM fluorescent lamp 46 Replacing TDM fluorescent lamp3 47 Replacing TDM fluorescent lamp4 48 Replacing TDM fluorescent lamp5 49 Replacing TDM fluorescent lamp6 Replacement Procedures Fluorescent lamp 50 Replacing TDM fluorescent lamp7 51 Replacing TDM fluorescent lamp8 52 Replacing TDM fluorescent lamp9 53 Replacing TDM fluorescent lamp10 54 Replacing TDM fluorescent lamp11 55 Replacing TDM fluorescent lamp12 Replacing the 12.1 inch LG Phillips fluorescent lamp 56 Replacing LG Phillip fluorescent lamp57 Replacing LG Phillip fluorescent lamp 58 Replacing LG Phillip fluorescent lamp 59 Replacing LG Phillip fluorescent lamp Fluorescent lamp Replacement Procedures Assembly of Board Assy Gate PCB fixing with Double Tape 61 Replacing LG Phillip fluorescent lamp 62 Replacing LG Phillip fluorescent lamp 63 Replacing LG Phillip fluorescent lamp Appendices Appendices Appendix Contents Appendix D Keyboard Scan/Character Codes Appendix E Figure B-1 System board layout front Table B-1 System board front Table B-2 Table C-26 LED Board Table C-272nd Battey Board Table C-29App-viii Precautions for handling the LCD module Apx. a Handling the LCD Module AppendicesAppendices Apx. a Handling the LCD Module Apx. a Handling the LCD Module Appendices Appendices Apx. a Handling the LCD Module Apx. a Handling the LCD Module Appendices Appendices Apx. a Handling the LCD Module System Board Front View Apx. B Board Layout AppendicesAppendices Apx. B Board Layout Table B-1 System board front Mark Number Part’s nameSystem Board Back View Appendices Apx. B Board Layout Table B-2 System board back Mark Number Name2nd battery Board Front and Back View Front BackMark Number Name PJ9600 Main board 1 I/F connector LED Board Front and Back ViewAppendices Apx. B Board Layout System Board PJ1400/PJ1401 Memory 1/2 connector 200pin Table C-1 Memory 1/2 connector 200pin1/4Apx. C Pin Assignment Appendices SDQ31R-B2P SDQ25R-B2P SDQ35R-B2P PJ5600 LCD connector 41pin Table C-2 LCD connector 41pinPJ5620 CRT I/F connector 15pin PJ5640 TV out I/F connector 3pinTable C-3 CRT I/F connector 15pin Table C-4 TV out I/F connector 3pinPJ1800 HDD I/F connector 44pin Table C-5 HDD I/F connector 44pinAppendices Apx. C Pin Assignment PJ1801 CD-ROM I/F connector 50pin Table C-6 CD-ROM I/F connector 50pinPJ4700 USB1 connector 8pin PJ4701 USB2 connector 8pinPJ 2000 Debug port connector 4pin 10 PJ2100 PC card I/F connector 150pin Table C-10 PC card I/F connector 150pin 1/3ACAD16-BYP ACAD17-BYP 11 PJ3200 Keyboard connector 34pin 12 PJ3201 PAD connector 8pinTable C-11 Keyboard connector 34pin Table C-12 PAD connector 8pin13 PJ6002 External microphone connector 6pin 14 PJ6003 Internal microphone connector 2pin15 PJ4100/RJ11 Network I/F connector 16 PJ2102 Mini PCI I/F connector 124pin Table C- 16 Mini PCI I/F connector 124pin1/2CBE0-P3N 17 PJ3002 Bluetooth connector 20pin 18 PJ4200 1394 I/F connector 4pin19 PJ2101 SD card I/F connector 12pin 20 PJ3000 MDC I/F connector 30pin Table C-20 MDC I/F connector 30pin21 PJ8800 DC-IN connector 2pin 22 PJ8810 Main battery connector 10pin23 PJ8760 RTC battery connector 2pin 24 PJ8770 FAN connector 3pin25 PJ6001 Speaker connector 4pin 26 PJ6004 Headphone connector 6pinTable C-25 Speaker connector 4pin Table C-26 Headphone connector 6pinLED Board 27 PJ9600 System Board1 I/F connector 20pin Table C-27 System Board1 I/F connector 20pinTable C-28 System Board1 I/F connector 50pin 29 PJ8500 2nd battery Connector 10pin Table C-29 2nd battery Connector 10pinApx. D Keyboard Scan/Character Codes Appendices Table D-1 Scan codes set 1 and set 2 1/4Cap Keytop Code set Make Break Caps Lock Enter Shift L No.102 ALT R 122 F11 123 F12 124 PrintSc 126 Pause 202 203 Win 204 App With left Shift With right Shift Set AA E0 2A E0 F0 12 E0 Table D-4 Scan codes with Fn key Cap Keytop Code setBreak Make Table D-6 No.124 key scan code Key Shift Code set Top Apx. E Key Layout Appendices Figure E-1 Key layoutAppendices Apx. E Key Layout Apx. F BIOS/KBC/EC Update Appendices TabAppendices Apx. F BIOS/KBC/EC Update Apx. G Reliability Appendices Table G-1 MtbfAppendices Apx. G Reliability Appendix H Key FD Apx. H Key FD AppendicesAppendices Apx. H Key FD