07 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www. samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings

>Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•• If you are not using a cable box or satellite box, and your TV is receiving TV signals from an antenna or a cable wall connector, run Auto Tuning to search for channels ( > Settings > Broadcasting > (Auto Tuning Settings) > Auto Tuning).

––The Auto Tuning Settings may not appear depending on the model or geographical area.

––If you are using a cable box or satellite box, please refer to the cable box or satellite box manual.

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Samsung QE55Q7FNATXXH, QE75Q7FNATXXH, QE65Q7FNATXXH Troubleshooting and Maintenance, TV won’t turn on, Source, Settings
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QE75Q7FNATXXH, QE55Q7FNATXXH, QE65Q7FNATXXH specifications

Samsung has consistently led the television market with its innovative display technologies and exceptional picture quality. The Samsung QE65Q7FNATXXH, QE55Q7FNATXXH, and QE75Q7FNATXXH are part of Samsung's QLED lineup, which embodies the company's commitment to delivering a premium viewing experience.

One of the standout features of these models is their Quantum Dot technology. This unique innovation allows for a color volume that is unparalleled, ensuring vibrant and accurate colors even in the brightest scenes. With HDR (High Dynamic Range) capability, these televisions can deliver deeper blacks and brighter whites, creating a dynamic contrast that enhances the overall viewing experience. The HDR10+ support further improves this dynamic range by adjusting the brightness on a scene-by-scene basis, making it ideal for high-quality media.

The Q7FN series also incorporates Samsung’s Ultra HD (UHD) resolution, delivering images at a stunning 4K resolution of 3840 x 2160 pixels. Combined with the Quantum Dot technology, this ensures that viewers enjoy crisp and clear visuals, enhancing the details in every scene, whether you are watching movies, sports, or gaming.

In terms of design, these models feature a sleek and modern aesthetic with a minimalist bezel, which allows for an immersive viewing experience as the focus remains on the screen. The stand is sturdy yet elegant, making them suitable for various living room settings.

Samsung's Smart Hub offers an intuitive interface where users can easily access their favorite apps and streaming services. The inclusion of Bixby voice assistant allows for convenient control of the TV using voice commands, making it easier to search for content or control connected smart devices.

Additionally, the Q7FN models come equipped with Samsung's Ambient Mode, allowing the television to blend with its surroundings when not in use. This feature displays useful information or artwork on the screen, transforming the TV into a piece of decor rather than a blank black rectangle.

The sound quality on these models is also noteworthy. With built-in surround sound features that enhance the audio experience, watching movies or playing video games becomes an all-encompassing sensory journey.

In conclusion, the Samsung QE65Q7FNATXXH, QE55Q7FNATXXH, and QE75Q7FNATXXH models represent significant advancements in television technology. With their superior visual quality, innovative features, and sleek design, they cater to both casual viewers and avid cinephiles alike, ensuring that they remain a top choice in today’s competitive market.
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