Troubleshooting

Problems and solutions

The washing machine will not start

•Make sure the door is firmly closed.

•Make sure the washing machine is plugged in.

•Make sure the water source faucet is turned on.

•Make sure to press the Start/Pause button.

No water or insufficient water supply

•Make sure the water source faucet is turned on.

•Make sure the water source hose is not frozen.

•Make sure the water intake hose is not bent.

•Make sure the filter on the water intake hose is not clogged.

Detergent remains in the detergent drawer after the wash program is complete

•Make sure the washing machine is running with sufficient water pressure.

•Put the detergents in the inner parts of the detergent drawer(away from the outside edges).

Washing machine vibrates or is too noisy

•Make sure the washing machine is set on a level surface. If the surface is not level, adjust the washing machine feet to level the appliance.

•Make sure that the shipping bolts are removed.

•Make sure the washing machine is not touching any other object.

•Make sure the laundry load is balanced.

The washing machine does not drain and/or spin

•Make sure the drain hose is not squashed or bent.

•Make sure the water hose mesh filter is not clogged.

Understanding error messages

Error displayed

 

Solution

 

 

 

 

 

 

 

 

 

 

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Close the door.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Make sure the source water faucet is turned on.

 

 

 

 

 

 

 

 

 

 

 

 

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Check the water pressure.

 

 

 

 

 

 

 

 

 

 

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Clean the debris filter.

 

 

 

 

 

 

 

 

 

 

 

 

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Make sure the drainage hose is installed correctly.

 

 

 

 

 

 

 

 

 

 

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Laundry load is unbalanced; loosen any tangled laundry.

 

 

 

 

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If only one item of clothing needs washing, such as a bathrobe or jeans, the

 

 

 

 

 

 

 

 

 

final spin result might be unsatisfactory and an "UE" error message will be

 

 

 

 

 

 

 

 

 

 

shown in the display window.

 

 

 

 

 

 

 

 

 

 

•

Check the end of the drain hose is too low. (Make sure the holder of drain

 

 

 

 

 

 

 

 

 

 

 

 

 

hose in the back is intact)

 

 

 

 

•

Check the end of the drain hose is submerged in water.

 

 

 

 

 

 

Before contacting After-Sales service:

1.Try to remedy the problem (See "Troubleshooting" on this page).

2.Restart the programme to see if the fault is repeated.

3.If the malfunction persists, call after-sales service and describe the problem.

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Samsung R843GW/XEH manual Troubleshooting, Problems and solutions, Understanding error messages
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R843GW/XEH specifications

The Samsung R843GW/XEH is a remarkable home appliance designed to transform the laundry experience with its cutting-edge technology and user-friendly features. This washing machine stands out with its sleek design, energy efficiency, and advanced washing capabilities, making it an optimal choice for any modern household.

One of the key features of the R843GW/XEH is its EcoBubble technology. This innovative technology allows for effective cleaning at lower temperatures by generating foam that penetrates fabrics quickly and deeply. As a result, users can achieve outstanding washing results even at 15°C, which significantly reduces energy consumption. This eco-friendly approach not only saves on electricity bills but also helps in preserving the integrity of clothes.

The R843GW/XEH comes equipped with a 15-minute quick wash cycle, perfect for those busy days when time is of the essence. This feature allows users to clean lightly soiled garments in a fraction of the time usually required, ensuring that you always have your favorite outfits ready to go. Moreover, its 8 kg capacity caters to the needs of larger families, providing ample space to tackle diverse laundry loads efficiently.

Another notable characteristic of this model is its Digital Inverter Motor. This motor delivers robust performance while operating quietly and efficiently. It is designed to reduce noise levels significantly during operation while also enhancing durability. With fewer moving parts, the digital inverter motor not only minimizes wear and tear but also ensures long-term reliability.

Samsung’s Smart Check feature is another highlight of the R843GW/XEH. This self-diagnosis technology allows users to troubleshoot options via a smartphone app, enabling them to resolve common issues quickly and efficiently without the need for a technician.

In terms of aesthetics, the R843GW/XEH features a modern and minimalistic design that can seamlessly integrate into any laundry room. The intuitive LED display ensures that users can easily select from a variety of washing programs, including delicate, mixed fabric, and sportswear options, enhancing versatility.

Overall, the Samsung R843GW/XEH combines functionality, efficiency, and style, making it an excellent investment for households looking for a reliable washing machine that meets the demands of everyday laundry tasks. This model is not just about cleaning clothes; it represents a smarter, greener, and more convenient way of managing laundry.
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