Troubleshooting
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit “www.samsung.com”, then click on Support, or call Samsung customer service centre.
| Issues | Solutions and Explanations | |
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| First of all, please perform the Picture Test and confirm that your TV is properly displaying test image. | |
| Picture Quality | (go to MENU - Support - Self Diagnosis - Picture Test) If the test image is properly displayed, the poor | |
| picture may caused by the source or signal. | |
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| • If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI or Component | |
| cables to deliver HD (high definition) picture quality. | |
| • Cable/Satellite subscribers: Try HD stations from the channel line up. | |
| The TV image does not look as | • Aerial connection: Try HD stations after performing Auto tuning. | |
| good as it did in the store. | ✎✎Many HD channels are up scaled from SD (Standard Definition) contents. | |
| • Adjust the Cable/Set top box video output resolution to 1080i or 720p. | |
| • Make sure you are watching the TV at the minimum recommended distance based on the size and | |
| definition of the signal. | |
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| • Compression of video contents may cause picture distortion especially in fast moving pictures such as | |
| The picture is distorted: | sports and action movies. | |
| macroblock error, small block, | • Low signal level or bad quality can cause picture distortion. This is not a TV issue. | |
| dots, pixelization | • Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on analogue and digital | |
| TV. | |
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| Colour is wrong or missing. | • If you’re using a component connection, make sure the component cables are connected to the | |
correct jacks. Incorrect or loose connections may cause colour problems or a blank screen. | ||
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| • Adjust the Picture options in the TV menu. (go to Picture Mode / Colour / Brightness / Sharpness) | |
| There is poor colour or | • Adjust Energy Saving option in the TV menu. (go to MENU - System - Eco Solution - Energy | |
| brightness. | Saving) | |
| • Try resetting the picture to view the default picture settings. (go to MENU - Picture - Reset Picture) | |
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| There is a dotted line on the | • If the picture size is set to Screen Fit, change it to 16:9. | |
| edge of the screen. | • Change cable/satellite box resolution. | |
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| The picture is black and white. | • If you are using an AV composite input, connect the video cable (yellow) to the Green jack of | |
| component input 1 on the TV. | ||
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| When changing channels, the | • If connected with a cable box, please try to reset the cable box. Reconnect the AC cord and wait until | |
picture freezes or is distorted or | the cable box reboots. It may take up to 20 minutes. | |
| delayed. | • Set the output resolution of the cable box to 1080i or 720p. | |
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| First of all, please perform the Sound Test to confirm that your TV audio is properly operating. (go to | |
| Sound Quality | MENU - Support - Self Diagnosis - Sound Test) | |
| If the audio is ok, the sound problem may be caused by the source or signal. | |
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| There is no sound or the sound | • Please check the volume of the device connected to your TV. | |
is too low at maximum volume. | ||
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| • Set the Speaker Select option to TV Speaker in the sound menu. | |
| • If you are using an external device, make sure the audio cables are connected to the correct audio input | |
| The picture is good but there is | jacks on the TV. | |
• If you are using an external device, check the device’s audio output option (ex. you may need to change | ||
| no sound. | ||
your cable box’s audio option to HDMI when you have a HDMI connected to your TV). | ||
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| • If you are using a DVI to HDMI cable, a separate audio cable is required. | |
| • Reboot the connected device by reconnecting the device’s power cable. | |
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| The speakers are making an | • Check the cable connections. Make sure a video cable is not connected to an audio input. | |
| inappropriate noise. | • For aerial or cable connections, check the signal strength. Low signal level may cause sound distortion. | |
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