Issues

Solutions and Explanations

 

 

No Picture, No Video

 

 

 

 

• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.

The TV will not turn on.• Make sure the wall outlet is working.

• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns

 

 

on, refer to “The remote control does not work” below.

 

 

 

• Ensure the Sleep Timer is set to Off in the Time menu.

The TV turns off automatically.

• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

• When watching TV from an aerial or cable connection, the TV will turn off after 10 ~ 15 minutes if there

 

 

is no signal.

 

 

You can not play 3D videos in• Take out the disk from player and put it again, or restart the BD player.
some of the BD players.

 

 

 

 

• Check cable connections (remove and reconnect all cables connected to the TV and external devices).

 

• Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the

There is no picture/video.

connections to the TV input. For example, if an external device’s output is HDMI, it should be connected

to an HDMI input on the TV.

 

 

• Make sure your connected devices are powered on.

 

• Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control.

 

 

Aerial (Air/Cable) Connection

 

 

 

 

• Make sure the Aerial cable is connected securely.
The TV is not receiving all

• Please try Setup (Initial setup) to add available channels to the channel list. Go to MENU - System -

channels.Setup (Initial setup) and wait for all available channels to be stored.

 

• Verify the Aerial is positioned correctly.

 

 

The picture is distorted: macro

• Compression of video contents may cause picture distortion, especially on fast moving pictures such as

block error small block, dots,

sports and action movies.

pixelization• A low signal can cause picture distortion. This is not a TV issue.

 

 

PC Connection

 

 

 

A “Mode Not Supported”

• Set your PC’s output resolution so it matches the resolutions supported by the TV.

message appears.

 

 

 

The video is OK but there is no

• If you are using a HDMI connection, check the audio output setting on your PC.

audio.

 

 

 

Others

 

 

 

 

• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3)

The picture will not display in full

contents.

• Black bars on the top and bottom will appear during movies that have aspect ratios different from your

screen.

TV.

 

 

• Adjust the picture size options on your external device or TV to full screen.

 

 

The remote control does not

• Replace the remote control batteries with the poles (+/–) in the right direction.

• Clean the sensor’s transmission window on the remote.
work.
• Try pointing the remote directly at the TV from 5~6 feet away.

 

 

 

The cable/set top box remote

• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top box

control doesn’t turn the TV on or

off, or adjust the volume.user manual for the SAMSUNG TV code.

 

 

 

A “Mode Not Supported”

• Check the supported resolution of the TV, and adjust the external device’s output resolution accordingly.

message appears.

 

 

 

There is a plastic smell from• This smell is normal and will dissipate over time.
the TV.

 

 

 

TV is tilted to the right or left• Remove the stand base from the TV and reassemble it.
side.

 

 

 

There are difficulties assembling

• Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, please use

the stand base.a magnetized screw driver.

 

 

The Broadcasting menu is grey

• The Broadcasting menu is only available when the TV source is selected.
out (unavailable).

 

English - 15

[UF6100-AR]BN68-04935A-05ENG.indd 15

 

 

2013-10-08 ￿￿ 2:14:35