Troubleshooting
Troubleshooting
Samsung Smart Home
Symptom | Action | |
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Could not find |
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“Samsung Smart | • The Samsung Smart Home app is available on smartphones | |
Home” on the app | that run Android 4.0 (ICS) or higher, or iOS 7.0 or higher. | |
market. |
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The Samsung Smart | • The Samsung Smart Home app is available on applicable | |
models only. | ||
Home app fails to | ||
• The old Samsung Smart Refrigerator app cannot connect with | ||
operate. | ||
Samsung Smart Home models. | ||
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The Samsung Smart | • You must log into your Samsung account to use the app. | |
• Make sure that your router is operating normally. | ||
Home app is installed | ||
• If you have not connected your refrigerator to the Samsung | ||
but is not connected | ||
Smart Home App after the app was installed, you must make | ||
to my refrigerator. | ||
connection using the device registration function of the app. | ||
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Could not log into the | • You must log into your Samsung account to use the app. | |
• If you don’t have a Samsung account, follow the app’s | ||
app. | ||
onscreen instructions to create one. | ||
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An error message | • Easy Connection may fail due to the distance from your | |
appears when I | ||
access point (AP) or electrical interference from the | ||
try to register my | ||
surrounding environment. Wait a moment and try again. | ||
refrigerator. | ||
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The Samsung |
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Smart Home app | • Exit and restart the Samsung Smart Home app, or disconnect | |
is successfully | and reconnect the router. | |
connected to my | • Unplug the power cord of the refrigerator, and then plug it in | |
refrigerator but does | again after 1 minute. | |
not run. |
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