CUSTOMER SATISFACTION FORM
Dear customer,
This form is intended for you to provide us with your opinion of our work. Please fill in the “Service Quality Assessment” section using the checkboxes provided. Your feedback will enable us to react quickly to any quality problems and ensure that you are always satisfied with the quality of our services. Thank you for your cooperation.
PROJECT CHARACTERISTICS
Like the previous page, this page is for you! Please let us know any remarks, comments or suggestions you may have. Thank you very much for your feedback.
Customer and contact name
Name of the project / documents
Language pair
Translation domain
Writing domain
Update
ART internal reference
Mr James YOO
Marketing Strategy Group - Samsung Electronics
Tel : 82 2 751 6673 Email: james.sh.yoo@samsung.com
Refrigerator RL 33 IB
English 
Swedish
Technical | Marketing/Sales/Advertising |
Technical | Marketing/Sales/Advertising |
YES | NO |
P3035 |
|
SERVICE QUALITY ASSESSMENT
Reception, familiarisation and speed shown when dealing with your request
|
|
| Excellent |
|
|
| Satisfactory |
|
| Average |
|
| Poor |
|
|
|
|
|
|
|
|
|
| ||||||||
|
|
|
|
|
|
|
| ||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
Telephone and/or written communication |
|
|
|
|
| ||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Excellent |
|
|
| Satisfactory |
|
| Average |
|
| Poor |
|
|
|
|
|
|
|
|
|
|
|
| ||||||
|
|
|
|
|
|
|
|
|
| ||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Were instructions respected ? |
|
|
|
|
|
|
| ||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
| YES |
|
|
| NO |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Were delivery date(s) respected? |
|
|
|
|
|
|
| ||||||||
|
|
| YES |
|
|
| NO |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||
Problem solving: anticipation, initiative, reactivity |
|
| |||||||||||||
|
|
| Excellent |
|
|
| Satisfactory |
| Average |
|
| Poor |
| Not applicable | |
|
|
|
|
|
|
|
|
|
| ||||||
|
|
|
|
|
|
|
|
|
| ||||||
Progress monitoring (repetitive or large projects)
|
| Excellent |
|
| Satisfactory |
|
| Average |
|
| Poor |
|
| Not applicable |
|
|
|
|
|
| |||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
Processing of updates |
|
|
|
|
|
|
|
|
| |||||
|
| Excellent |
|
| Satisfactory |
|
| Average |
|
| Poor |
|
| Not applicable |
|
|
|
|
|
|
|
|
|
| |||||
|
|
|
|
|
|
|
|
|
| |||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Style, grammar, phrasing, respect of typographical rules |
|
|
| |||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Excellent |
|
| Satisfactory |
|
| Average |
|
| Poor |
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||
|
|
|
|
|
|
|
|
|
|
| ||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Relevance and consistency of terminology |
|
|
|
|
|
| ||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Excellent |
|
| Satisfactory |
|
| Average |
|
| Poor |
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||
|
|
|
|
|
|
|
|
|
|
| ||||
Source text page layout respected (or quality of layout created)
Excellent |
| Satisfactory |
| Average |
| Poor |
| Not applicable |
|
|
|
|
Overall, did our services meet your expectations?
|
| YES |
| NO | If you answered No, please detail the reasons on the next page. |
|
|
|
| ||
|
| ||||
Customer Satisfaction Form | Page 1 | ||||
Date and Signature
Once you have completed this sheet please send it to your contact,
either by
Customer Satisfaction Form | Page 2 |
