Samsung RM25KGRS1/XEH manual Small or hollow cubes, Slow ice cube freezing, Workon some models

BEFORE YOU CALL FOR SERVICE...

Problem	Possible Causes	What To Do
Small or hollow cubes	Water filter clogged.	• Replace the filter cartridge with a new cartridge or with plug.
Slow ice cube freezing	Door left open.	• Check to see if package is holding door open.
	Temperature control was not	• See about the controls.
	set cold enough.
Orange glow in the freezer	Defrost heater is on.	• This is normal.
Cube dispenser does not	Icemaker turned off or water	• Turn on icemaker or water supply.
	supply turned off.
work(on some models)
	Ice cubes are frozen to ice-	• Remove cubes and move the feeler arm to the ON
	maker feeler arm.	position.
	Irregular ice clumps in storage	• Break up and discard remaining clumps.
	container.	• Freezer may be too warm. Adjust the freezer con-
		trol to a colder setting, one position at a time, until
		clumps do not form.
	Dispenser is LOCKED.	• Press and hold the CHILD LOCK for 3 seconds.
Water has poor taste/odor	Water dispenser has not been	• Dispense water until all water in system is replen-
(on some models)	used for a long time.	ished.
Water in first glass is	Normal when refrigerator is	• Wait 24 hours for the refrigerator to completely
	first installed.	cool down.
warm (on some models)
	Water dispenser has not been	• Dispense water until all water in system is replen-
	used for a long time.	ished.
	Water system has been drained.	• Allow several hours for replenished supply to chill.
Water dispenser does not	Water supply line turned off or	• See Installing the water line.
work(on some models)	not connected.
	Water filter clogged.	• Replace filter cartridge or remove filter and install plug.
	Air may be trapped in the water	• Press the dispenser arm for at least two minutes.
	system.
	Dispenser is LOCKED.	• Press and hold the CHILD LOCK pad for 3 seconds.
Water spurting from dis-	Newly-installed filter cartridge.	• Run water from the dispenser for 3 minutes
		(about one and a half gallons).
penser (on some models)
Water is not dispensed	Water in reservoir is frozen.	• Call for service.
(on some models) but	Refrigerator control setting is	• Set to a warmer setting.
icemaker is working	too cold.
	Ice cubes stuck in icemaker.	• Turn off the icemaker, remove cubes, and turn the
	(Green power light on icemak-	icemaker back on.
	er blinking).
Water on kitchen floor or	Drain in the bottom of the	• See Care and cleaning.
on bottom of freezer	freezer clogged.	• Check the filter lock.
	Cubes jammed in chute.	• Poke ice through with a wooden spoon.
No water or ice cube	Supply line or shutoff valve is	• Call a plumber.
	clogged.
production
	Water filter clogged.	• Replace filter cartridge or remove filter and install plug.
	Dispenser is LOCKED.	• Press and hold the CHILD LOCK pad for 3 seconds.

installation INSTRUCTIONS

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