Troubleshooting

Samsung Smart Home

Symptom

Action

 

 

Could not find

 

“Samsung Smart

• The Samsung Smart Home app is available on smartphones that

Home” on the app

run Android 4.0 (ICS) or higher, or iOS 8.0 or higher.

market.

 

 

 

The Samsung Smart

• The Samsung Smart Home app is available on applicable

models only.

Home app fails to

• The old Samsung Smart Refrigerator app cannot connect with

operate.

Samsung Smart Home models.

 

 

 

The Samsung

• You must log into your Samsung account to use the app.

Smart Home app is

• Make sure that your router is operating normally.

installed but is not

• If you have not connected your refrigerator to the Samsung

connected to my

Smart Home App after the app was installed, you must make

refrigerator.

connection using the device registration function of the app.

 

 

Could not log into

• You must log into your Samsung account to use the app.

• If you don’t have a Samsung account, follow the app’s onscreen

the app.

instructions to create one.

 

 

 

An error message

• Easy Connection may fail due to the distance from your access

appears when I

point (AP) or electrical interference from the surrounding

try to register my

environment. Wait a moment and try again.

refrigerator.

 

 

 

The Samsung

 

Smart Home app

• Exit and restart the Samsung Smart Home app, or disconnect

is successfully

and reconnect the router.

connected to my

• Unplug the power cord of the refrigerator, and then plug it in

refrigerator but

again after 1 minute.

does not run.

 

 

 

Troubleshooting

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Samsung RR39M7130WW/EF, RR39M7130S9/EF manual Samsung Smart Home