Samsung RSG257AARS, RSG257AAWP user manual Troubleshooting

troubleshooting

PROBLEM	SOLUTION
The refrigerator does not	• Check that the power plug is properly connected.
work at all or it does not	• Is the temperature control on the display panel set to the correct
chill sufficiently.	temperature? Try setting it to a lower temperature.
	• Is the refrigerator in direct sunlight or located too near a heat source?
	• Is the back of the refrigerator too close to the wall and therefore keeping air
	from circulating?
The food in the fridge is	• Is the temperature control on the display panel set to the correct
frozen.	temperature? Try setting it to a warmer temperature.
	• Is the temperature in the room very low?
	• Did you store the food with a high water content in the coldest part of the
	fridge?
You hear unusual noises	• Check that the refrigerator is level and stable.
or sounds.	• Is the back of the refrigerator too close to the wall and therefore keeping air
	from circulating?
	• Was anything dropped behind or under the refrigerator?
	• A “ticking” sound is heard from inside the refrigerator. This is normal and
	occurs because various accessories are contracting or expanding in relation
	to the temperature of the refrigerator interior.
The front corners of	• Some heat is normal as anti-condensators are installed in the front corners of
the appliance are hot	the refrigerator to prevent condensation.
and condensation is	• Is the refrigerator door ajar? Condensation can occur when you leave the
occurring.	door open for a long time.
	• Water condensation in the drawer may occur when storing vegetables and it
	will be removed naturally as time passes.
Ice is not dispensing.	• Did you wait for 12 hours after installation of the water supply line before
	making ice?
	• Is the water line connected and the shut-off valve open?
	• Did you manually stop the ice making function? Make sure Ice Type is set to
	Cubed or Crushed.
	• Is there any ice blocked within the ice maker bucket?
	• Is the freezer temperature too warm? Try setting the freezer temperature lower.
You can hear water	• This is normal. The bubbling comes from the refrigerant coolant liquid
bubbling in the
	circulating through the refrigerator.
refrigerator.
There is a bad smell in	• Has a food item spoiled?
the refrigerator.	• Make sure that strong smelling food (for example, fi sh) is wrapped so that it
	is airtight.
	• Clean out your freezer periodically and throw away any spoiled or suspect food.
Frost forms on the walls	• Is the air vent blocked? Remove any obstructions so air can circulate freely.
of the freezer.	• Allow suffi cient space between the foods stored for effi cient air circulation.
	• Is the freezer door closed properly?
Water dispenser is not	• Is the water line connected and the shut-off valve open?
functioning.	• Has the water supply line tubing been crushed or kinked?
	Make sure the tubing is free and clear of any obstruction.
	• Is the water tank frozen because the refrigerator temperature is too low?
	Try selecting a warmer setting on the main display panel.
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03 TROUBLESHOOTING

DA99-01746A(EN)-1.7.indd Sec4:29 2013.2.28 10:14:51 AM