Samsung S23A950D, S27A950D 9

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9 Troubleshooting Guide

9 Troubleshooting Guide

9.1 Requirements Before Contacting Samsung Customer

Service Center

9.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected

to a PC, perform a self-diagnosis test.

1Power off both the PC and product.

2Disconnect the cable from the product.

3Power on the product.

4If the Check Signal Cable message appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

9.1.2 Checking the Resolution and Frequency

For a mode that exceeds the supported resolution (refer to "10.3 Standard Signal Mode Table"), the

message Not Optimum Mode. will appear for a short time.

9.1.3 Check the followings.

Installation issue (PC mode)

The screen keeps switching on a nd off. Check the cable connection between the product

and PC, and ensure the connection is secure.

(Refer to "3.3 Connecting and Using a PC")

Screen issue

The power LED is off. The screen will not switch

on.

Check that the power cable is connected

correctly (Refer to "3.3 Connecting and Using a

PC")

The message Check Signal Cable appears. Check that the cable is properly connected to the

product. (Refer to "3.3 Connecting and Using a

PC")

Check that the device connected to the product is

powered on.

Contents

Main Copyright Page Cleaning Cleaning Securing the Installation Space Precautions for storage Safety Precautions Electricity and Safety Page Installation Page Operation Page -_- Page Correct posture to use the product BEFORE USING THE PRODUCT PREPARATIONS 3D CONNECTING AND USING A SOURCE DEVICE SCREEN SETUP CONFIGURING TINT RESIZING OR RELOCATING THE SCREEN SETUP AND RESET INFORMATION MENU AND OTHERS TROUBLESHOOTING GUIDE SPECIFICATIONS Page 1 1.1 Checking the Contents 1.1.2 Checking the Components Components 1 Preparations 1.2 Parts 1.2.1 Frontal Buttons Page 1.2.2 Reverse Side 1.2.3 Tidying Up the Connected Cables 1.2.4 Kensington Lock To lock an anti-theft locking device: 1 2 3 4 1 Preparations 1.2.5 Adjusting the Product Tilt 2 3D 2 2.1 3D Important Health and Safety Information about Watching 3D Content Warning. Please read the following safety information carefully before you use the 3D function. 2.1.1 3D Mode 4 2.1.2 Depth Configuring Depth 5 2.1.3 L/R Change Configuring the L/R Change 4 2.1.4 3D 2D 2.2 Standard HDMI-Compatible Formats 2.3 Resolution Supported for PC Input (via the HDMI Port) 2.4 Playing 3D Games on a PC 1 2 3 4 5 6 2.5 Precautions when Viewing 3D Video 3 3.1 Before Connecting 3.1.1 Pre-connection Checkpoints 3.2 Connecting the Power 3.3 Connecting and Using a PC 3.3.1 Connecting to a PC Connection Using the DVI Cable 1 2 Connection Using an DVI-HDMI Cable 1 2 Connection Using an HDMI Cable (Digital Type) 1 2 Page 3.3.3 Setting Optimum Resolution 1 2 3.3.4 Changing the Resolution Using a PC Page 3.4 Connecting to a Video Device 3.4.1 Connection Using the HDMI Cable 1 2 3.5 Connecting Headphones 4 Configure the screen settings such as brightness and color tone. 4.1 MAGIC 4.1.1 SAMSUNG MAGIC Angle Configuring Angle 4 4.1.3 Configuring SAMSUNG MAGIC Color Configuring Color 4.2 Brightness 4.2.1 Configuring Brightness 3 4 4.3 Contrast 4.4 Sharpness 4.4.1 Configuring Sharpness 3 4 4.5 Response Time 4.5.1 Configuring Response Time 3 4.6 HDMI Black Level 3 5 5.1 Red 5.1.1 Configuring Red 3 4 5.3 Blue This menu is not available when Color is in Full or Intelligent mode. 5.3.1 Configuring Blue 3 4 3 5.5 Gamma 5.5.1 Configuring Gamma 3 6 6.1 Image Size 6.1.1 Changing the Image Size 3 6.2 H-Position 6.2.1 Configuring H-Position 3 4 6.3 V-Position 6.4 Menu H-Position Move the menu position to the left or right. 6.4.1 Configuring Menu H-Position 3 4 3 4 7 7.1 ECO 7.1.1 Eco Motion Sensor Configuring the Eco Motion Sensor 3 4 7.1.2 Eco Light Sensor Configuring the Eco Light Sensor 3 4 3 4 7.1.3 Eco Saving Configuring the Eco Saving Settings 4 7.1.4 Eco Icon Display 3 4 Page 7.2 Menu Transparency 7.2.1 Changing Menu Transparency 3 7.3 Language 7.3.1 Changing the Language 7.4 PC/AV Mode 7.4.1 Configuring PC/AV Mode Settings 3 'HXWVFK (QJOLVK (VSDxRO )UDQoDLV ,WDOLDQR 0DJ\DU 3ROVNL 3RUWXJXrV 6YHQVND 7UNoH 7.5 Auto Source 7.5.1 Configuring Auto Source 3 7.6 Display Time 7.6.1 Configuring Display Time 7.7 Key Repeat Time Control the response rate of a button when the button is pressed. 7.7.1 Configuring Key Repeat Time 3 only once when a button is pressed. 7.8 Customized Key 7.8.1 Configuring Customized Key 3 7.9 Off Timer On/Off 7.9.1 Configuring Off Timer On/Off 7.10 Off Timer Setting 7.10.1 Configuring Off Timer Setting 3 4 7.11 Reset 7.11.1 Initializing Settings (Reset) 3 8 8.1 INFORMATION 8.1.1 Displaying INFORMATION 2 8.2 Configuring Brightness in the Startup Screen INFORMATION Menu and Others 9 9.1 Requirements Before Contacting Samsung Customer Service Center 9.1.1 Testing the Product 1 2 3 4 9.1.2 Checking the Resolution and Frequency Page Page 9.2 Q & A Page 10 10.1 General Page 10.2 PowerSaver 10.3 Standard Signal Mode Table Page Page Contact SAMSUNG WORLD WIDE Page Page Page Page Page Correct Disposal of This Product (Waste Electrical & Electronic Equipment) Terminology Page Index Numerics A C E