Samsung SF-6900 Fixing problems

3.9

Troubleshooting

3Troubleshooting

Fax problems

Symptom

The machine is not working,

there is no display and the

buttons are not working.

Cause and Solution

• Unplug the power cord and plug it in again.

• Check your power socket is live.

No dial tone. • Check that the phone line is connected properly.

• Check the phone socket in the wall by plugging in

another phone.

The numbers stored in the

memory do not dial correctly. • Make sure that the numbers are stored in memory

correctly.

• Print a telephone numbers list. See page 2.41.

The document does not feed

into the machine.

• Make sure that the document is not wrinkled and you

are putting it in correctly. Check the document is the

right size, not too thick or thin.

• Make sure that the cover is firmly closed.

You cannot receive faxes

automatically. • The FAX or TEL/FAX mode should be selected.

• Is there paper in the machine?

• Check if the display shows ‘MEMORYFULL.’

The machine will not send

anything.

• Make sure that the document is loaded face down.

• ‘TX’ should show up in the display.

• Check the other machine you are sending to, to see if

it can receive your fax.

The machine cannot receive

faxes manually. • Did you hang up the handset before you pressed

Start/Enter ?

Note: It will be applied when you have a phone connected to

the TEL jack on the back of the machine.

Fixing problems

Your problem may be listed on page 3.6 in the ‘LCD error

messages’ section. Below are other problems you can solve by

yourself. If not, call for service.

Contents

Main Page i Contents Chapter 1 Getting Started ii 1Getting Started 2Operation 3Troubleshooting Appendix Operation iii Operation Chapter 3 iv Troubleshooting Appendix v Important Precautions and Safety Information vi Page 1.2 Setting up your machine Unpacking *1 The shape of AC power and telephone line cord plugs may differ, depends on your country. Setting up your machine 1.3 Control locations and functions Front view Page 1.5 Choosing a location Setting up your machine Installing the second cassette Page Page 1.8 Setting up your machine 1.9 Loading paper into the cassette 1.10 Setting up your machine 1.11 1.12 Setting up your machine How to adjust paper guides Length guides 1.13 Width guide 1.14 Setting up your machine Manually feeding paper 1.15 Guidelines for the paper 1.16 Setting up your machine Extension phone Telephone line 1.17 AC power cord Document tray Page 1.19 System setup Ringer volume Home resolution and home contrast 1.20 Setting up your machine 1.21 Sound control Remote diagnosis protection 1.22 Setting up your machine Select language Econo mode setting 1.23 Setting the date and time " Adjusting speaker volume Setting the system ID 1.24 Setting up your machine Page 2.2 Using the control panel 2.3 2.4 Using the number keypad Entering alphanumeric characters Keypad character assignments 2.5 2.6 Entering numbers Editing numbers or names Inserting pause 2.7 Sending a fax Preparing documents for faxing or copying Setting document resolution and contrast Resolution Contrast 2.9 Loading document 2.10 Sending a Fax Sending a fax automatically Canceling transmission Confirming transmission 2.11 Voice request Sending a voice request Answering a voice request Automatic redial 2.12 Sending a fax Delayed transmission 2.13 2.14 Sending a fax Memory transmission (Broadcasting) 2.15 Priority transmission 2.16 Sending a fax Canceling a standby operation Adding documents to a standby operation 2.17 Receiving modes Receiving a fax 2.18 Receiving a fax Receiving automatically in FAX mode Receiving automatically in TEL/FAX mode 2.19 Receiving automatically in ANS/FAX mode Notes: Receiving manually in TEL mode 2.20 Receiving a fax 2.21 Mail box Confidential transmission 2.22 Receiving a fax " Setting up mail box for confidential receiving 2.23 2.24 Receiving a fax Printing received confidential document 2.25 Polling What is polling? Being polled by a remote machine (TX poll) 2.26 Receiving a fax Adding documents to the job to be polled Canceling a job already in memory which is waiting to be polled Polling one or more remote machines (RX poll) 2.27 2.28 Receiving a fax Making a copy Making a copy 2.29 2.30 Making a copy 2.31 2.32 Automatic dialing One-touch dialing Storing a number for one-touch dialing Automatic dialing 2.33 Using a one-touch number Using one-touch label 2.34 Automatic dialing Speed dialing Storing a number for speed dialing Using a speed number 2.35 Group dialing Storing one-touch or speed dial numbers for group dialing 2.36 Automatic dialing Editing the one-touch or speed dial numbers in a group dial Assigning a group to a one-touch button 2.37 Using group dialing (multi-address transmission) 2.38 Other functions Searching for a number in memory Searching sequentially through memory Searching by the first letter Using function buttons Redial Other functions 2.39 2.40 Other functions Recall Note: Status 2.41 Printing reports 2.42 Other functions To print list User Options Setting an Option Selectable options 2.43 2.44 Other functions 2.45 Page 2.47 2.48 Other functions Maintenance Cleaning drum Adjust shading Notify toner low 2.49 Page 3.2Troubleshooting Troubleshooting Clearing jams Document jams while sending a fax 3.3 Paper jams while the machine is printing 3.4Troubleshooting 3.5 If jammed inside the machine (JAM 1) 3.6Troubleshooting Tips for avoiding paper jams If jammed in the printer output area (JAM 2) LCD error messages 3.7 3.8Troubleshooting 3.9 Fax problems Fixing problems 3.10 Maintenance Maintenance 3.11 Clearing memory 3.12 Maintenance Cleaning the document scanner 3.13 3.14 Maintenance Managing toner cartridge Expected cartridge life Replacing toner cartridge Page Page FCC regulations Canadian radio interference regulations 4.2Appendix EC declaration of conformity 4.3 Laser safety statement 4.4Appendix Safety information 4.5 Power saver 4.6Appendix 4.7 Replacing the fitted plug Important 4.8Appendix Guarantee Limited Guarantee Exclusions Samsung Electronics (UK) Ltd. Stafford Park 12, Telford Shropshire TF3 3BJ Help Desk No. 01952 207 121 Specifications Index