Troubleshooting

The battery does not charge properly or sometimes your device turns itself off while charging

•Disconnect the device from the charger, remove and reinstall the battery, and try charging again.

•The battery terminals may be dirty. Wipe both gold-coloured contacts with a clean and soft cloth and try charging the battery again.

•If the battery no longer charges completely, dispose of the old battery properly and replace it with a new battery.

Your device is hot to the touch

When you use several applications at once, your device requires more power and may heat up. This is normal and should not affect your device’s lifespan or performance.

Your device cannot connect to the internet

•Ensure that you have entered valid settings for your internet service provider.

•Ensure that you have activated the wireless connection to your mobile service provider and that the signal is not obstructed.

•Ensure that you have entered the correct user name and password.

You cannot find a Bluetooth- enabled device

•Ensure that both devices have activated the Bluetooth wireless feature.

•Ensure that the distance between the devices is not more than 10 metres and that they are not separated by walls or other obstacles.

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