Solving Common Problems

ENGLISH

Before contacting the after-sales service, perform the following simple checks.

They may save you the time and expense of an unnecessary call.

Problem

Explanation/Solution

 

 

The air conditioner does not operate at all

◆Check that the breaker used for the air conditioner is switched on.

◆Check that the 5 Way indicator on the indoor unit is on;

if necessary press the (On/Off) button on the remote control.

◆Check whether the TIMER indicator on the indoor unit is switched on. If so:

-Wait until the switch-on time is reached and the air conditioner starts up automatically

-Cancel the timer (see pages 18 and 19 for further details)

The air conditioner does not operate with the remote control

◆Check that there are no obstacles between you and the indoor unit.

◆Check the remote control batteries.

◆Check that you are close enough to the indoor unit (seven metres/ yards or less).

No beep is heard when you press the (On/Off) on the remote control

◆Check that you are pointing the remote control at the remote control sensor in the right of the indoor unit.

◆Replace the remote control batteries if necessary.

The air conditioner does not cool or heat

◆Check that the correct operating mode has been selected (AUTO, COOL, HEAT).

◆The room temperature may be too low or too high.

◆Dust may be blocking the air filter guard; refer to page 22 for cleaning instructions.

◆Check that there is no obstacle in front of the outdoor unit.

When heating, the required room temperature is never reached and the air conditioner frequently stops

◆Check that the required temperature has been set correctly.

◆Increase the fan speed.

◆If the air flow is directed downwards, use the remote control to direct it upwards.

The fan speed does not change when you press the FAN button

◆Check that the operating mode is set to COOL, HEAT or FAN ; in the AUTO mode, the fan speed changes automatically and in the DRY mode, it is set to AUTO.

The air flow direction does not ◆ Check that the air conditioner has been switched on; if necessary,

change when you press thepress the (On/Off) button on the remote control. SWING button

The timer is not correctly triggered ◆ Check that the timer has been programmed correctly; see pages 18 and 19.

Odours are permeated in the room ◆ Air the room. during air conditioning

The air conditioner makes a hollow sound when it is turned on or off.

◆Since this air conditioner is a heat pump model, there can be hollow sound caused by flow of refrigerant when you turn the air conditioner on/off. The sound is not a defect of the air conditioner and it does not affect the cooling/ heating capacity.

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Samsung SH30ZC2-XFO, SH30ZC2/XSA, SH30ZC2X/XSA, SH30ZC2/SEK, SH30ZC2/SER, SH30ZC2X/SEK, SH30ZC2/XFO Solving Common Problems
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SH30ZC2-XFO, SH30ZC2/SEK, SH30ZC2, SH30ZC2X/SEK, SH30ZC2/XFO specifications

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