TROUBLESHOOTING GUIDE
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| If you experience a problem with this unit, check the chart below before calling for service. | |||||
| SYMPTOM |
| CAUSE |
| SOLUTION |
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| Unit will not |
| Dead battery, or not |
| Replace battery and install |
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| turn on. |
| installed properly. |
| properly. |
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| No sound. |
| Headphones are not |
| Insert headphones. |
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| inserted. |
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| Volume is set too low. |
| Raise the volume. |
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| DRM files copied & pasted. |
| See pages |
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| The MP3 or WMA files |
| Download uncorrupted |
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| are corrupted. |
| files. |
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| FM distorted. |
| Station not tuned. |
| Retune station and extend |
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| headphone wire. |
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| Download Failure. |
| Damaged USB cable. |
| Replace cable. |
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| The computer is not |
| The USB cable is |
| Make sure USB cable is |
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| recognizing the |
| not securely connected. |
| securely connected. |
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| player. |
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| Win98 driver is not |
| Install Win98 driver and/or |
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| installed or computer is |
| see pages 7 through 10 for |
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| not compatible. |
| compatibility. |
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