Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

Password: When the device lock feature is enabled, you must enter the password you set for the device.

PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

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Samsung SM-C710FZKDXXV, SM-C710FZKDXEV, SM-C710FZDDXXV manual Appendix, Troubleshooting

SM-C710FZKDXXV, SM-C710FZKDXEV, SM-C710FZDDXXV specifications

The Samsung SM-C710FZDDXXV, SM-C710FZKDXEV, and SM-C710FZKDXXV are sophisticated models within Samsung's Galaxy C series, designed to deliver impressive performance and user experience to its users. Known for their sleek design and innovative technologies, these smartphones encapsulate the essence of modern mobile computing.

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Battery life is another highlighted feature across these models, with substantial capacity ensuring that users remain connected throughout the day without the need for frequent recharging. Fast charging technology further enhances usability, enabling users to quickly power up their devices.

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