Touch screen responds slowly or improperly | Samsung SM-G130EZWAKSA

Troubleshooting

The touch screen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close apps or reinsert the battery and turn on the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it.

If this does not solve the problem, perform a factory data reset. On the Apps screen, tap Settings →Backup and reset →Factory data reset →Reset device →Erase everything. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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Samsung SM-G130EZWAKSA manual Touch screen responds slowly or improperly

Contents

English SWA /2014. Rev.1.0 Table of Contents About Settings Basic shooting Shooting modes Camera settingsBluetooth Wi-Fi Direct Mobile printing Messages Troubleshooting Read me first Instructional icons Package contents Getting started Device layout Buttons Using the SIM card and battery Installing the SIM card and battery Insert the battery Replace the back cover Removing the SIM card and batteryPull out the SIM card Activating SIM cards Using dual SIM cardsSwitching between cards Changing the display name and icon of SIM cards Charging the battery Reducing the battery consumption Using a memory card Installing a memory card Formatting the memory card →Settings →Storage →Unmount SD cardRemoving the memory card → Erase everything Turning the device on and off Locking and unlocking the screen Basics Using the touch screenTapping Dragging Tapping and holdingDouble-tapping Flicking Spreading and pinching Home screen layout Home screen Home screen options Apps screen No signal Signal strength Indicator iconsIcon Meaning Using the notifications panel Notifications panel Opening apps Using the quick setting buttonsClosing an app Samsung Apps Installing or uninstalling appsInstalling apps Play Store Managing apps Uninstalling or disabling appsEnabling apps Changing the input language Entering textKeyboard layout Changing the keyboard layout Copying and pasting Using additional keyboard functionsAdd an item from the clipboard Change the keyboard settings Tap and hold over text My Files Screen captureAbout My Files Viewing help information Viewing files Mobile data Wi-FiNetwork connectivity Tap Connect Forgetting Wi-Fi networks Adding Wi-Fi networksUsing Smart network switch Tethering and Mobile hotspot Using the mobile hotspotAbout tethering and mobile hotspots Tick Bluetooth tethering Using USB tetheringUsing Bluetooth tethering Connect your device to the computer via the USB cable Internet Browsing webpages Setting the homepage Managing the webpage history Managing the Home and Apps screens PersonalisingManaging the Home screen Managing folders Changing view modeManaging the Apps screen Managing panels Changing ringtones Setting wallpaper and ringtonesSetting wallpaper Moving items Changing the screen lock method PasswordPattern Using Smart Switch Mobile Using backup accountsUsing Samsung Smart Switch Using Smart Switch with computers Adding accounts Setting up accountsUsing Samsung Kies Removing accounts Making calls from call logs or contacts list PhoneMaking calls Tap Phone on the Apps screen Speed dial numbers Making calls from the favourites listNumber prediction Making an international call Answering a call → Call →Set up call reject messages →CreateReceiving calls Rejecting a call Options during calls During a voice call Moving contacts from other devices ContactsAdding contacts Creating contacts manually Editing a contact Managing contactsManaging groups Adding shortcuts for contacts to the Home screen Importing and exporting contactsSearching for contacts Tap →Add shortcut to home screen Messages Messages & emailSending messages Viewing incoming messages Sending scheduled messages Setting up email accounts Managing messages Accessing additional options Reading messages Basic shooting CameraTaking photos or recording videos Sound & shot Shooting modesAuto Launching Camera on the locked screen Panorama Camera settingsNight Brightness Change the brightness Gallery Viewing content on the deviceViewing photos or videos Page Playing videos MultimediaVideo Sharing or deleting videos Planner Useful apps and featuresStarting S Planner Creating events or tasks Tap Save to save the event or task Deleting events or tasks CalculatorSyncing events and tasks with your accounts Sharing events or tasks ChatON Stopping alarms AlarmSetting alarms Deleting alarms Stopwatch TimerWorld clock Creating clocks Downloads Games Searching for memos MemoComposing memos Adding and managing categories Listening to the FM radio RadioSelect Select memos to apply options Delete Delete memos Scanning radio stations Adding stations to the favourites list Recording voice memos Voice RecorderPlaying voice memos Google apps Managing voice memos Play Newsstand MapsPlay Music Play Games Voice Search Google SettingsConfigure settings for some features provided by Google Search quickly for items by saying a keyword or phrase Bluetooth About Bluetooth Sending and receiving data Pairing with other Bluetooth devicesSending an image About Wi-Fi Direct Wi-Fi DirectUnpairing Bluetooth devices Connecting to other devices Ending the device connection On the Apps screen, tap Settings →Wi-FiOn the Apps screen, tap Gallery Mobile printing Connecting to a printerPrinting content Adding printer plug-ins Upgrading the device Device can be upgraded to the latest softwareDevice & data manager Upgrading over the air Transferring files between the device and a computer Connecting as a media deviceDevice MTP Tap Settings on the Apps screen Connecting with Samsung KiesUsing a Google account Tap Backup and reset and tick Back up my data Using a Samsung account Performing a data reset→ Back up About Settings SettingsWi-Fi Setting Network notification BluetoothSetting Wi-Fi sleep policy Tap →Advanced →Keep Wi-Fi on during sleep Flight mode Data usage More networks Default messaging appSIM card manager Mobile networks Sound Lock screenRingtones Display Wallpaper Answering/ending calls Additional settingsCall Ringtones and keypad tones Storage BatteryApplication manager Security LocationAccount Registration Add or view your Samsung account Language and input DefaultSet up SIM card lock Language Samsung keyboard Sound Set the device to sound when a key is touchedKeyboard swipe Text-to-speech options Google voice typingPointer speed Add account Backup and resetDate and time Printing AccessibilityAbout device Accessibility About Accessibility Voice feedback TalkBack Setting the accessibility shortcutOn the Apps screen, tap Settings →Accessibility →TalkBack Activating or deactivating TalkBack Controlling the screen with finger gestures Configuring settings for vertical gestures Configuring finger gesture settingsConfiguring settings for shortcut gestures Changing reading units Changing reading units by using the local contextual menuOpen notifications Open the notifications panel Release your finger when you hear Change granularity Pausing TalkBackChanging reading units using two-part vertical gestures Release your finger when you hear the reading unit you want Configure settings for TalkBack for your convenience Using the quick navigation featureConfiguring settings for TalkBack Speech volume Adjust the volume level for voice feedback 109 Reading passwords aloud Setting text-to-speech features Entering additional characters Entering text using the keyboardEditing text Entering text by voice Magnifying the screen On the Apps screen, tap Settings →Accessibility →Font sizeChanging the font size Turning off all sounds Interaction control Setting tap and hold delay optionsMono audio Set the recognition time for tapping and holding the screen Auto rotate screen Screen timeoutAnswering or ending calls Using other useful features Troubleshooting Your device displays network or service error messages Touch screen responds slowly or improperly Your battery is low. Recharge or replace the battery Ensure that the charger is connected properly Your device is hot to the touch Another Bluetooth device is not located Data stored in the device has been lost Copyright